Job summary
Our staff are our biggest asset, and as an organisation we have an obligation to get the right balance between patient safety, cost and efficiency. The Right People Programme is our Trustwide transformation programme which will enable us to achieve this.
The programmes vision is: 'to enable the delivery of patient centred exceptional care by working together, to ensure we have the right people with the right skills, in the right place, at the right time'.
Benefits of the programme are multifaceted, primarily focusing on people and quality, whilst ensuring the effective use of our resources. Effective rostering is fundamental in looking after our people, providing equity and certainty for our staff, enabling people to plan their lives, achieving work/life balance, and positively impacting on wellbeing.
This is a pivotal role within the core programme team, requiring the postholder to work in partnership with colleagues to deliver transformational change, engaging at a senior level with a wide range of stakeholders across the Trust.
This postholder will be responsible for providing expert project / improvement knowledge and techniques to support in the co-ordination, scoping and implementation of work streams under the Right People Programme. This role will also support the programme and workstreams in ensuring projects are established, run and monitored as part of the Trust Programme Management Office governance framework.
Main duties of the job
Core responsibilities may include but are not limited to;
To have experience and knowledge of robust project management methodologies and ensuring they are followed, to include project definition, scoping, implementation, timescales, monitoring of financial and non-financial benefits, risk, governance, reporting, communication and evaluating.
To have experience and knowledge and understanding of continuous improvement.
To support the development of effective partnership working with key service providers, internal managers, and other stakeholders in relation to projects, often acting as a central point of contact, responding proactively, and highlighting issues raised to the appropriate improvement lead.
To engage, facilitate and motivate multi-disciplinary teams, working with staff at all levels in the organisation.
Promoting new behaviours, culture and ways of working associated with the Improvement Practice.
Deliver presentations on progress with areas of work.
Closing date of applications: 1 September 2024
Interview date: 11 September 2024
If you are applying for an Internal Secondment, please ensure you have spoken to yourline manager and have their support prior to your application. Please speak to theRecruitment Team if you have any questions.
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Job description
Job responsibilities
Project management
- Project manage improvement work, including supporting services to set up project governance structures, produce project plans, set KPIs, produce risk and issue logs and develop communications strategies.
- Advise on project management methodologies.
- Participate as an active member of project groups in an improvement capacity, performing delegated tasks on time and to a high standard.
- Support services to develop benefits profiles for projects that are robust and lead to measurement of meaningful benefits for the organisation.
Service improvement
1. Utilise the principles and tools of the Improvement Practice to support delivery of projects.
2. Within the Right People Programme, work in partnership with the Improvement Practice Team to embed culture of continuous improvement and learning throughout the organisation, realising quality, performance and financial benefits, and ensuring that sustainable change is embedded into everyday operational business.
3. Use leadership, coaching and personal skills to motivate and inspire staff to drive service improvements from within their own teams.
4. Support services to produce measurable improvements in quality, efficiency, cost and profitability.
5. Scope out potential improvement projects with key stakeholders, including the use of shadowing, interviews and high-level data analysis.
6. Perform analyses of stakeholders and readiness for change and adapt approach accordingly.
7. Present back findings and recommendations to customers in a way that is clear and appropriate to the audience. This may involve presenting information that is highly contentious and sensitive, for example, workforce productivity, capability, patient safety, team performance or customer satisfaction.
8. Fully utilise service improvement tools and techniques to apply to the redesign of services.
9. Use communication and negotiation skills to overcome resistance to change and ensure that wherever possible, a win-win situation is achieved.
Facilitation
- Facilitate teams to work together to improve their own performance, for example, helping them to set a rationale, vision and plan to achieve performance improvements.
- Influence, coach and guide managers of teams to ensure maximum benefit from service redesign work.
- Plan and deliver bespoke facilitation sessions to fit customer needs, taking into account any anticipated barriers to success.
- Provide service improvement facilitation and training to a range of multi- disciplinary groups as appropriate.
- Contribute to the continued development of service improvement knowledge and skills across the Trust.
Data capture, analysis and presentation
- Support services to collect and analyse baseline measures of performance and ongoing progress. Data may be quantitative or qualitative and will be complex in nature. For example, costing, profitability, workforce productivity, waiting times, behaviours, customer satisfaction, capacity and demand, variation, pathway duration, clinical outcomes and complaints.
- Utilise current Trust information to support with improvement work, liaising closely with the Performance and Informatics teams in the Trust.
- Where data is not already available, design bespoke data collection systems to collect meaningful data to support improvements. Data may be quantitative or qualitative.
- Tracking and monitoring benefits and providing updates to the appropriate meetings.
Other duties
- Facilitate networking and sharing of best practice across the organisation.
- Work with external consultancy as required.
- Develop links to external improvement resources and disseminate learning to the wider trust.
- Attend local and national improvement events to present and share learning as required.
- Take on ad hoc work as required.
Job description
Job responsibilities
Project management
- Project manage improvement work, including supporting services to set up project governance structures, produce project plans, set KPIs, produce risk and issue logs and develop communications strategies.
- Advise on project management methodologies.
- Participate as an active member of project groups in an improvement capacity, performing delegated tasks on time and to a high standard.
- Support services to develop benefits profiles for projects that are robust and lead to measurement of meaningful benefits for the organisation.
Service improvement
1. Utilise the principles and tools of the Improvement Practice to support delivery of projects.
2. Within the Right People Programme, work in partnership with the Improvement Practice Team to embed culture of continuous improvement and learning throughout the organisation, realising quality, performance and financial benefits, and ensuring that sustainable change is embedded into everyday operational business.
3. Use leadership, coaching and personal skills to motivate and inspire staff to drive service improvements from within their own teams.
4. Support services to produce measurable improvements in quality, efficiency, cost and profitability.
5. Scope out potential improvement projects with key stakeholders, including the use of shadowing, interviews and high-level data analysis.
6. Perform analyses of stakeholders and readiness for change and adapt approach accordingly.
7. Present back findings and recommendations to customers in a way that is clear and appropriate to the audience. This may involve presenting information that is highly contentious and sensitive, for example, workforce productivity, capability, patient safety, team performance or customer satisfaction.
8. Fully utilise service improvement tools and techniques to apply to the redesign of services.
9. Use communication and negotiation skills to overcome resistance to change and ensure that wherever possible, a win-win situation is achieved.
Facilitation
- Facilitate teams to work together to improve their own performance, for example, helping them to set a rationale, vision and plan to achieve performance improvements.
- Influence, coach and guide managers of teams to ensure maximum benefit from service redesign work.
- Plan and deliver bespoke facilitation sessions to fit customer needs, taking into account any anticipated barriers to success.
- Provide service improvement facilitation and training to a range of multi- disciplinary groups as appropriate.
- Contribute to the continued development of service improvement knowledge and skills across the Trust.
Data capture, analysis and presentation
- Support services to collect and analyse baseline measures of performance and ongoing progress. Data may be quantitative or qualitative and will be complex in nature. For example, costing, profitability, workforce productivity, waiting times, behaviours, customer satisfaction, capacity and demand, variation, pathway duration, clinical outcomes and complaints.
- Utilise current Trust information to support with improvement work, liaising closely with the Performance and Informatics teams in the Trust.
- Where data is not already available, design bespoke data collection systems to collect meaningful data to support improvements. Data may be quantitative or qualitative.
- Tracking and monitoring benefits and providing updates to the appropriate meetings.
Other duties
- Facilitate networking and sharing of best practice across the organisation.
- Work with external consultancy as required.
- Develop links to external improvement resources and disseminate learning to the wider trust.
- Attend local and national improvement events to present and share learning as required.
- Take on ad hoc work as required.
Person Specification
Education, Training and Qualifications CPD Requirements
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level.
- Further training or significant experience in project management, financial management or supporting change management processes.
Desirable
- Project or programme management qualification
Experience & Knowledge
Essential
- Experience of engaging with multidisciplinary teams and achieving successful outcomes.
- Experience of successfully managing projects within a programme management system including evidence of change management within timeframes and budget.
- Experience of the identification, assessment, and management of complex risks and issues
Desirable
- Experience of working with the Medical and Dental Workforce.
Skills and Ability
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
- Able to determine appropriate quality outcome metrics and associated key performance indicators.
Person Specification
Education, Training and Qualifications CPD Requirements
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level.
- Further training or significant experience in project management, financial management or supporting change management processes.
Desirable
- Project or programme management qualification
Experience & Knowledge
Essential
- Experience of engaging with multidisciplinary teams and achieving successful outcomes.
- Experience of successfully managing projects within a programme management system including evidence of change management within timeframes and budget.
- Experience of the identification, assessment, and management of complex risks and issues
Desirable
- Experience of working with the Medical and Dental Workforce.
Skills and Ability
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
- Able to determine appropriate quality outcome metrics and associated key performance indicators.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
