Receptionist
This job is now closed
Job summary
To provide an excellent administration and clerical service on MIU reception maintaining all admissions, discharges, transfers and enquiries as well as offering a friendly, polite and personal point of contact for patients and families.
Act as a first point of contact for MIU queries, demonstrating problem solving skills, common sense, good communication skills and empathy. To work under pressure and with varying workload.
Work in an efficient, flexible, supportive and approachable way to deal with constantly changing priorities and demands.
Maintain the quality of own work at a high standard.
Main duties of the job
To carry out a basic triage of patients booking in taking into account severity of complaint and ensure clinical staff aware of their arrival as necessary
Work autonomously and without direct supervision to prioritise and complete the workload, using established practices and procedures, seeking senior support if appropriate.
Communicate effectively in order to process accurate information from patients and clinical staff.
On a daily basis the need to communicate with patients, & clinical staffwhich involves dealing with anxious patients and people with cultural or language difficulties as well as special needs and hearing impairments.
Provide empathy when dealing with highly sensitive areas.
Tact and diplomacy regularly required with those under the influence of drugs or alcohol and those who are rude, aggressive or distressed.
To communicate with multidisciplinary teams and outside agencies i.e. police, armed forces, prison officers
Closing date of applications: 23 July 2024
Interview date: 6 August 2024
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Details
Date posted
09 July 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
320-MED-BUR-1385
Job locations
Sir Robert Peel
Plantation Lane, Mile Oak
Tamworth
B78 3NG
Employer details
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
Address
Sir Robert Peel
Plantation Lane, Mile Oak
Tamworth
B78 3NG
Employer's website
https://www.uhdb.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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