Urology Support Secretary

Job summary

An opportunity has arisen for a flexible and motivated individual to join the surgical secretariat team working as a Pathway Coordinator/Support Secretary within Urology

This is a full time, 37.5 hour/week substantive post and the post holder will work Monday - Friday 0900 - 1700 hours.

You will provide secretarial/administrative services to one Consultant within the established team and also support existing medical secretaries by providing a quality and efficient service to our surgeons and patients. You will act as the point of contact for patients and clinical staff, and ensure that all queries are answered with skill, sensitivity and in a courteous and professional manner

Main duties of the job

Responsibilities of this role cover a wide range of administration and secretarial duties including audio typing clinical correspondence from digital dictation, clinic preparation, appointment scheduling, and waiting list management, maintaining accurate patient case notes, diary management and dealing with a wide range of telephone queries therefore a flexible approach to workload is required.

Key to this role is the compilation and management of the waiting lists for your Consultant in accordance with the Patient Access Policy and the 18 week RTT targets. You will also need to establish and maintain your patient tracking system. Full training will be given regarding waiting list management.

Applicants must be confident communicators with the ability to liaise with staff at all levels. The successful candidate will also be able to demonstrate good customer service skills as interaction with patients and relatives will be a daily occurrence and may require a sensitive approach.

Essential qualities include strong organisational and time management skills with the ability to multi-task and work under pressure.

Applicants should be able to demonstrate previous experience within an administration/secretarial setting and have a minimum of one years' experience of working in a patient orientated environment

Closing date of applications: 7th July 2024

Interview date: 18th July 2024

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

• We see on average 4810 OP appointments per day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Deby Hospital

Uttoxeter New Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Deby Hospital

Uttoxeter New Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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