Treatment Centre Admin Team Leader

Job summary

The post holder will be responsible for the supervision of the Treatment Centre Administration Team (FOH, 1st Floor Reception, Medical Records and the Ophthalmology Admin staff) ensuring that services are delivered to agreed quality standards at all times and ensure that a professional and caring image is maintained.

The post holder will be expected to carry out the line management of the team and to deal with any concerns raised.

This will include the management of staff rotas, annual leave cover, sickness and absence cover, training, recruitment and performance issues in the first instance.

The post will involve a combination of patient contact, both face to face and over the telephone as well as consultant and staff enquiries and a range of clerical duties intended to ensure the smooth and efficient operation of the department.

Main duties of the job

• To supervise the team on a day-to-day basis to ensure the delivery of an efficient patientfocused service for both patients and staff
• Have responsibility for the management of annual leave cover, sickness and absence cover aswell as training, recruitment and ensuring appraisals are carried out in a timely manner
• To ensure appropriate work allocation within the team including the organisation of our workrota to ensure the cover of the early and late shift and to ensure all four areas in the departmentare continually covered
• Liaise with nursing staff and clinicians where appointments are required outside the agreed clinic rules.
• To be responsible for monitoring the out-patient clinics in advance of the session to ensure thesessions are full and appropriately booked
• To be responsible for monitoring the Ophthalmology Pended Patient Lists
• You will run updated pended reports weekly for all three sites

Closing Date: 03rd April 2024

Interview Date: 17th April 2024

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Queens Hospital

Belvedere Road

Burton on Trent

DE13 0RB

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Queens Hospital

Belvedere Road

Burton on Trent

DE13 0RB

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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