University Hospitals of Derby and Burton NHS Foundation Trust

Receptionist/Administrator

This job is now closed

Job summary

We require an enthusiastic, organised and flexible individual to be a part of our Administration team.

Post available: 37.5 hrs a week. Derby Private Health is based at The Royal Derby Hospital. The post holder will be expected to work 7.5 hours from Monday to Friday between the hours of 7:30 am and 7pm to cover the service needs.

Applicants must be confident communicators with the ability to liaise with colleagues and patients. Essential qualities are strong organisational/time management skills with the ability to multi-task and work under pressure using your own initiative and a good team player. Flexibility is required.

Main duties of the job

Applicants should have demonstrable experience of working in a busy customer-focused or care environment or have call handling and reception experience. Core skills/qualifications include: educated to English Language and Mathematics at O' level/GCSE level or equivalent.

IT literacy, good written and verbal communication skills, the ability to work as part of a team and individually, with minimal supervision.

Responsibilities of this role will include, answering telephone calls, booking appointments , supporting the team, administration duties.

Closing date of applications: 18 July 2023

Interview date: 01 August 2023

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

Development opportunities, including both professional and leadership development
On-going support through every step of the way from recruitment to when you join our team and beyond.

A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

We see on average 4810 OP appointments per day.
We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.

Our hospitals admit an average of 195 emergency patients daily.
Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
We are one of only 7 Trusts nationally with more than 50 operating theatres.
We carry out more than 140 elective procedures each working day.

Date posted

12 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pa / pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

320-SURG-0804

Job locations

Derby Private Health Suite

Uttoxeter Rd

Derby

DE22 3NE

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Job description

Job responsibilities

Person Specification

Good written communication

Essential

Good written communication on application form
Demonstrates the experience and ability to communicate across different staff groups both verbally and in a written form
Demonstrates a good standard of education in English and Maths (O Level, GCSE) (2)

Customer service experience

Essential

Demonstrates experience in a patient facing/customer service environment

Admin office experience

Essential

Demonstrates experience working with a team as well as undertaking tasks on their own
Demonstrates experience making and receiving telephone calls and being a point of contact for customers/patients

Organisational skills

Essential

Demonstrates experience and the ability to prioritise their own workload
Demonstrates experience managing multiple tasks

Person Specification

Good written communication

Essential

Good written communication on application form
Demonstrates the experience and ability to communicate across different staff groups both verbally and in a written form
Demonstrates a good standard of education in English and Maths (O Level, GCSE) (2)

Customer service experience

Essential

Demonstrates experience in a patient facing/customer service environment

Admin office experience

Essential

Demonstrates experience working with a team as well as undertaking tasks on their own
Demonstrates experience making and receiving telephone calls and being a point of contact for customers/patients

Organisational skills

Essential

Demonstrates experience and the ability to prioritise their own workload
Demonstrates experience managing multiple tasks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Derby Private Health Suite

Uttoxeter Rd

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Derby Private Health Suite

Uttoxeter Rd

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)