Job summary
This exciting Senior Admin Lead position has become vacant at NPC Wellway. We are looking for someone who has a passion for Primary Care and Leadership and willing to work in a busy practice, operating across two sites (Morpeth & Pegswood) and be part of the bigger Northumbria Primary Care group.
The successful candidate will support the Practice Manager with operational management to ensure a high quality service for patients. The candidate will work with the NPC North Neighbourhood at a new and exciting time of transformation and working more closely together.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received
Main duties of the job
- Responsible to Practice Manager.
- Act up in absence of Practice Manager for periods of annual leave/short term sickness.
- Day to day supervision for reception/administrative staff ensuring provision of a high quality service.
- Provide comprehensive administration service to GPs and other health care professionals.
- Manage diaries/appointments, arrange/minute meetings, communication with GPs and patients.
- Advanced typing & transcription of clinical and non-clinical documents (OCR 3 or equivalent qualification/experience).
- Support effect utilisation of clinic capacity.
- Work with and support collaborative working with peers across the neighbourhood and NPC wide.
- Support management of patient journeys including target administration e.g. GP referrals, Cancer 2WW and communications to GP's.
- Support Practice Manager with induction/training of new staff, sharing knowledge with colleagues and supervising Apprentices when required.
- Resource management - ordering of supplies and equipment
- Allocate and manage training and work patterns within reception services.
About us
Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 120,000 registered patients in Northumberland and North Tyneside.
Whilst appointees will have a base practice within NPC,they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.
Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.
Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.
Job description
Job responsibilities
- To provide and be responsible for the day to day management of the reception and administrative staff.
- To provide comprehensive admin service to GPs and other health care professionals in their team.
- To allocate work and supervise other admin staff.
- To actively participate in the improvement of procedures and developments in primary care involving administrative and reception support.
- To actively engage in patient experience initiatives which involves appropriate communication between staff in all NPC sites.
- To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching topromote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.
Job description
Job responsibilities
- To provide and be responsible for the day to day management of the reception and administrative staff.
- To provide comprehensive admin service to GPs and other health care professionals in their team.
- To allocate work and supervise other admin staff.
- To actively participate in the improvement of procedures and developments in primary care involving administrative and reception support.
- To actively engage in patient experience initiatives which involves appropriate communication between staff in all NPC sites.
- To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching topromote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.
Person Specification
Qualifications
Essential
- GCSE English Language & Mathematics grade C/equivalent qualification or demonstrable level of functional Maths and English skills.
- Vocational Level 3 in relevant subject or equivalent qualification and/or experience
- RSA 3/OCR (or equivalent) or equivalent or relevant typing/word processing experience
Experience
Essential
- Significant experience of administration in primary care environment
- Experience of change management
Desirable
- Knowledge of or experience in coaching and mentoring practices and tools
- Knowledge of or experience in Quality improvement tools, techniques and methods
- Experience in working in health sector
Person Specification
Qualifications
Essential
- GCSE English Language & Mathematics grade C/equivalent qualification or demonstrable level of functional Maths and English skills.
- Vocational Level 3 in relevant subject or equivalent qualification and/or experience
- RSA 3/OCR (or equivalent) or equivalent or relevant typing/word processing experience
Experience
Essential
- Significant experience of administration in primary care environment
- Experience of change management
Desirable
- Knowledge of or experience in coaching and mentoring practices and tools
- Knowledge of or experience in Quality improvement tools, techniques and methods
- Experience in working in health sector
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
