Northumbria Healthcare NHS Foundation Trust

Clerical Officer

The closing date is 17 February 2026

Job summary

We are looking for an enthusiastic and motivated Clerical Officer to join our busy Cardiology team within Medicine at North Tyneside General Hospital.

Main duties of the job

The successful candidate will provide transcription, administrative and secretarial support service to the team. The post holder must be able to use own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills.

Knowledge of IT packages and applications is essential. Transcription software knowledge desirable but training will be provided. ECDL and knowledge of PAS and previous experience of working within the healthcare environment would be desirable.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

Date posted

04 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

319-7695645SC

Job locations

North Tyneside General Hospital

Rake Lane

North Shields

NE29 8NH

Job description

Job responsibilities

Work as support to all sub-speciality secretarial teams providing general office duties supporting the clinical care of patient.

Reports to Lead Secretary.

Deputises for Band 3 during leave absences.

Transcription of clinical & non-clinical documents.

Office support: reception/telephone enquiries, collecting & opening post, filing, photocopying, messenger, faxing.

PAS Case Note Manager.

PAS data input for admissions/transfers/discharges/OP clinics.

Provides holiday/sickness cover for clerical posts (including ward clerks) within the business unit.

Maintains stationery cupboard.

Job description

Job responsibilities

Work as support to all sub-speciality secretarial teams providing general office duties supporting the clinical care of patient.

Reports to Lead Secretary.

Deputises for Band 3 during leave absences.

Transcription of clinical & non-clinical documents.

Office support: reception/telephone enquiries, collecting & opening post, filing, photocopying, messenger, faxing.

PAS Case Note Manager.

PAS data input for admissions/transfers/discharges/OP clinics.

Provides holiday/sickness cover for clerical posts (including ward clerks) within the business unit.

Maintains stationery cupboard.

Person Specification

Qualifications / Professional Registration

Essential

Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A-D or equivalent experience to demonstrate good numeracy or literacy skills
NVQ Level 2 in customer care/admin or equivalent experience

Desirable

RSA 3/OCR (or equivalent)
ECDL

Experience and knowledge

Desirable

Medical Secretary Training
Experience of working in hospital-based Health Records or related service within the National Health Service
Experience in working in NHS

Person Specification

Qualifications / Professional Registration

Essential

Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A-D or equivalent experience to demonstrate good numeracy or literacy skills
NVQ Level 2 in customer care/admin or equivalent experience

Desirable

RSA 3/OCR (or equivalent)
ECDL

Experience and knowledge

Desirable

Medical Secretary Training
Experience of working in hospital-based Health Records or related service within the National Health Service
Experience in working in NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

North Tyneside General Hospital

Rake Lane

North Shields

NE29 8NH

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

North Tyneside General Hospital

Rake Lane

North Shields

NE29 8NH

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)