Northumbria Healthcare NHS Foundation Trust

Clerical Officer

The closing date is 04 February 2026

Job summary

Working in a small administrative team to support a busy hub within the podiatry service in North Shields. The job involves answering the telephone to patient queries and making appointments on a computerised system. Processing of the referrals that come into the service and general administrative duties.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

The main duties include answering the telephone, dealing with patient queries and making appointments on a computerised system. Processing of referrals into the service, the ordering of supplies, data entry, and supporting the admin lead. To manage the lone working of the community podiatrists on a daily basis. To support the service managers in the day to day delivery of the service.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

Date posted

21 January 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

319-7646751KD-A

Job locations

Victoria Therapy Centre

Hawkeys Ln

North Shields

NE29 0SF

Job description

Job responsibilities

Detailed job description and main responsibilities

See full job description , this contains details and main responsibilities.

To assist in the general efficient running of sub-specialty offices including using a computer, scanning paper referrals, handling post and dealing with telephone enquiries.
To cover for other Band 2 Clerical jobs as required.

Main responsibilities of this job includes answering the telephone, dealing with patient appointments and queries and ensuring referrals are managed in a timely manner. Support the admin lead where needed.

Job description

Job responsibilities

Detailed job description and main responsibilities

See full job description , this contains details and main responsibilities.

To assist in the general efficient running of sub-specialty offices including using a computer, scanning paper referrals, handling post and dealing with telephone enquiries.
To cover for other Band 2 Clerical jobs as required.

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A-D or equivalent experience to demonstrate good numeracy or literacy skills
NVQ Level 2 in customer care/admin or equivalent experience

Desirable

RSA 3/OCR (or equivalent)
Knowledge of Medical Terminology & procedures
ECDL

Experience and Knowledge

Essential

IT skills in the use of Microsoft products (Word, Excel etc)

Desirable

Medical Secretary Training
Audio typing skills
Knowledge of Swift / Scanfile

Other Requirements

Essential

You may also need to travel between Trust premises as required for the performance of your duties. You may also be expected to work at any of the trust sites. The Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A-D or equivalent experience to demonstrate good numeracy or literacy skills
NVQ Level 2 in customer care/admin or equivalent experience

Desirable

RSA 3/OCR (or equivalent)
Knowledge of Medical Terminology & procedures
ECDL

Experience and Knowledge

Essential

IT skills in the use of Microsoft products (Word, Excel etc)

Desirable

Medical Secretary Training
Audio typing skills
Knowledge of Swift / Scanfile

Other Requirements

Essential

You may also need to travel between Trust premises as required for the performance of your duties. You may also be expected to work at any of the trust sites. The Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Victoria Therapy Centre

Hawkeys Ln

North Shields

NE29 0SF

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Victoria Therapy Centre

Hawkeys Ln

North Shields

NE29 0SF

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)