Northumbria Healthcare NHS Foundation Trust

Voluntary Services Organiser

The closing date is 02 December 2025

Job summary

An exciting opportunity has arisen for a Volunteer Organiser to join the Northumbria Volunteer Service (NVS) within the Bright Charity team at Hexham General Hospital.

This role will play an important part in running our NVS cafe from ordering stock, sales and customer service and managing our volunteers. Our NVS cafes really are a hub within the hospital for both staff, patients, visitors and volunteers.Bright Northumbria charity brand was launched in 2012 and over the years has established itself within our communities, gaining traction across the region.

Northumbria Healthcare NHS Foundation Trust provides healthcare to more than 500,000 people across North Tyneside and Northumberland. The trust's Bright charity adds the extras that make a difference to our patients every day.

Bright funds those things that the NHS does not, including better facilities for patients and their families and support for our staff allowing them to provide the best care that you need.

Some examples of how Bright makes a difference.

Enhancing the patient experience through providing additional therapies, services and comforts
Supporting staff health and wellbeing
Developing special areas to step away from the busy clinical environment
Providing state of the art medical equipment
Investing in staff training and research to improve treatments and care
Supporting projects in our community to improve health and wellbeing

Main duties of the job

The main duties of the role are to ensure the smooth running of our NVS caf and managing our volunteers.

Key duties include:

Till sales and serving customers
Operating coffee machines and serving customers
Managing the team within the NVS shop
Managing stock levels, placing supplies orders and receiving deliveries
To promote the image of the NVS service and Bright Charity and to provide a high quality, client focused, volunteer service for patients, staff and visitors trust-wide.
To organise volunteer rotas
To supervise volunteers on a daily basis
To maintain a high standard of service, ensure quality of food and beverages, maintain high standards of hygiene, and adhere to all Trust Policies
Checking and accounting for all cash daily
Reporting on footfall, waste and daily takings
Oversee the replenishing and maintenance of automatic coffee machines.
Must have sound knowledge of stock control procedures

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

Date posted

18 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata per annum (plus weekend enhancements)

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

319-7592915JN

Job locations

Hexham General Hospital

Corbridge Road

Hexham

NE46 1QJ

Job description

Job responsibilities

Northumbria Healthcare is an integral part of our local community.We are fortunate to have a large family of volunteers who dedicate their time to our NHS trust.

The main duty of the this role is to ensure the smooth running of our NVS caf from stock orders, customer service to cashing up and reporting. The role also involves managing our volunteers.

Supervise shop volunteers under the guidance of the Volunteer OSM
Assist the Volunteer OSM with any training arrangements.
Prepare, check and authorise invoices for payment by the finance department weekly.
Carry out stock takes
Manages stock ordering and stock levels
Responsible for all food deliveries and checking temperatures of appliances
Responsible for maximising income generation and minimising expenditure and losses
Manage large deliveries of supplies. This involves sorting and carrying boxes of produce to the shops and arranging storage in the stock cupboard.
Deal with problems identified by the Volunteers as soon as possible and refer potential grievances to the Volunteer OSM
Communicate any changes to the volunteers Trust Wide.
Deal with any customer complaints efficiently and effectively and deal/refer to Volunteer OSM

Job description

Job responsibilities

Northumbria Healthcare is an integral part of our local community.We are fortunate to have a large family of volunteers who dedicate their time to our NHS trust.

The main duty of the this role is to ensure the smooth running of our NVS caf from stock orders, customer service to cashing up and reporting. The role also involves managing our volunteers.

Supervise shop volunteers under the guidance of the Volunteer OSM
Assist the Volunteer OSM with any training arrangements.
Prepare, check and authorise invoices for payment by the finance department weekly.
Carry out stock takes
Manages stock ordering and stock levels
Responsible for all food deliveries and checking temperatures of appliances
Responsible for maximising income generation and minimising expenditure and losses
Manage large deliveries of supplies. This involves sorting and carrying boxes of produce to the shops and arranging storage in the stock cupboard.
Deal with problems identified by the Volunteers as soon as possible and refer potential grievances to the Volunteer OSM
Communicate any changes to the volunteers Trust Wide.
Deal with any customer complaints efficiently and effectively and deal/refer to Volunteer OSM

Person Specification

Experience

Essential

Knowledge of business practices i.e. stock control
o Knowledge of the voluntary sector & commitment to volunteers
A good working knowledge of IT/computer systems to input and extract data

Qualifications

Essential

o NVQ Level 3 or demonstrate equivalent knowledge or skills

Person Specification

Experience

Essential

Knowledge of business practices i.e. stock control
o Knowledge of the voluntary sector & commitment to volunteers
A good working knowledge of IT/computer systems to input and extract data

Qualifications

Essential

o NVQ Level 3 or demonstrate equivalent knowledge or skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Hexham General Hospital

Corbridge Road

Hexham

NE46 1QJ

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Hexham General Hospital

Corbridge Road

Hexham

NE46 1QJ

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)