Northumbria Healthcare NHS Foundation Trust

Receptionist

The closing date is 21 October 2025

Job summary

Applications are invited from candidates who are suitably experienced in reception duties to join our Urgent Treatment Centre at North Tyneside General Hospital. You will provide an efficient administration and clerical service to staff, visitors and patients attending the Urgent Treatment Centre.

The post holder must be able to use their own initiative, work under pressure, have excellent organisational, interpersonal and communication skills. You should have strong keyboard skills and have a knowledge of IT packages and their applications.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received

Main duties of the job

Provides an administration and clerical service to the medical, nursing and associated teams, including the patient and their relatives for an individual department.
Provides customer care for all patients, relatives and carers and other healthcare professionals.
Demonstrates own role to other receptionists and orientates staff to department systems.
Provide reception service for whole hospital in out of hours period when main reception close.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Date posted

07 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

319-7505754SC-HAS

Job locations

North Tyneside General Hospital

Rake Lane

North Shields

NE29 8NH

Job description

Job responsibilities

To provide an efficient administration and clerical service to unit staff, visitors and patients for emergency attenders, soft tissue and associated out-patient clinics.
To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals.
To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.

Job description

Job responsibilities

To provide an efficient administration and clerical service to unit staff, visitors and patients for emergency attenders, soft tissue and associated out-patient clinics.
To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals.
To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.

Person Specification

Qualifications

Desirable

ECDL
NVQ in Customer Care
Basic Life Support Skills

Experience and knowledge

Essential

Previous experience of office or reception duties

Person Specification

Qualifications

Desirable

ECDL
NVQ in Customer Care
Basic Life Support Skills

Experience and knowledge

Essential

Previous experience of office or reception duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

North Tyneside General Hospital

Rake Lane

North Shields

NE29 8NH

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

North Tyneside General Hospital

Rake Lane

North Shields

NE29 8NH

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)