Job summary
A opportunity has arisen for a Reception Services Team Leader based at Wansbeck General Hospital, and to cover Morpeth View Reception.
Applications are invited from candidates who hold good communication and organisational skills in order to meet the varying demands of the role. The successful candidate will assist in the development and improvement of the centralised service as well as supporting the department in the development to a digital patient record.
The successful candidate must be flexible and able to adjust to the requirements of the service to cover various shifts, including weekends and Bank Holidays often at short notice as required, and be prepared to travel to and work at other sites within the Trust as the service demands.
Candidates will be required to work alongside Team Leaders based at other sites within the Trust as well as the Team Leaders based at Seaton Delaval centralised library to ensure an effective service is maintained.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received
"Please note, for Secondment roles before an application is submitted, please ensure you have received the appropriate approval and completed documentation required beforehand, as this may delay the process if an offer was to be made."
Main duties of the job
Team Leaders are responsible for the daily supervision, co-ordination and training of staff within the department, therefore must have proven knowledge and experience in Health Records practice to ensure all of the required targets are met and that a high-quality service is provided.
The successful candidate will be required to work closely with colleagues in the Health Records Department as well as other wards and departments across the Trust, deal with queries received from wards and departments within the Trust as well as queries from external sources.
Accurately inputting patient data onto the Patient Administration System (PAS)
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.
Job description
Job responsibilities
The successful applicant will work to ensure that they organise their own workload, plan the department daily workload and organise staff to ensure that reception areas are covered at all times to provide excellent customer care to enhance the patient experience. Provide an efficient reception service to include the retrieval and dispatch of patient case notes in a timely manner to meet the needs of clinicians across the Trust.
The post will be based at Wansbeck however there will be occasions when the successful individual will be required to work at other sites within the Trust.
Applicants must be able to demonstrate good numeracy and literacy skills as well as a good knowledge of the Data Protection Act and how this relates to the Health Records Department.
Job description
Job responsibilities
The successful applicant will work to ensure that they organise their own workload, plan the department daily workload and organise staff to ensure that reception areas are covered at all times to provide excellent customer care to enhance the patient experience. Provide an efficient reception service to include the retrieval and dispatch of patient case notes in a timely manner to meet the needs of clinicians across the Trust.
The post will be based at Wansbeck however there will be occasions when the successful individual will be required to work at other sites within the Trust.
Applicants must be able to demonstrate good numeracy and literacy skills as well as a good knowledge of the Data Protection Act and how this relates to the Health Records Department.
Person Specification
Qualifications
Essential
- GCSE or equivalent in three subjects including English and Mathematics or equivalent experience to demonstrate good numeracy or literacy skills
- Professional Qualification in Health Records or related profession or agree to train to gain within 12 months of employment
Desirable
- European Computer Driving Licence
Experiance
Essential
- Experience of working in an office environment
- Knowledge of spreadsheets and database
- Previous experience of working in hospital based Health Records or related service within the National Health Service, including the Patient Administration System
Desirable
- Good knowledge and skills in use of NHS computer technology and software e.g. PAS and relational databases
- Understanding of the NHS organisation and its implications for Health Records
Person Specification
Qualifications
Essential
- GCSE or equivalent in three subjects including English and Mathematics or equivalent experience to demonstrate good numeracy or literacy skills
- Professional Qualification in Health Records or related profession or agree to train to gain within 12 months of employment
Desirable
- European Computer Driving Licence
Experiance
Essential
- Experience of working in an office environment
- Knowledge of spreadsheets and database
- Previous experience of working in hospital based Health Records or related service within the National Health Service, including the Patient Administration System
Desirable
- Good knowledge and skills in use of NHS computer technology and software e.g. PAS and relational databases
- Understanding of the NHS organisation and its implications for Health Records
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
