Claims, Inquests and Complaints Officers

Job summary

We are looking for self-motivated and proactive individual(s) to join our busy Claims, Inquests and Complaints team. We are looking for someone with knowledge of handling claims and / or inquests and / or complaints and have a solid and stable background within a customer facing environment.

The Claims, Inquests and Complaints Officer is a pivotal role within the Patient Safety and Governance Department. The post holder is responsible for receiving and processing claims, inquests and complaints for the Trust and supporting in the day to day administration and management of them.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

The post holder will assist in the handling and processing claims, inquests and complaints for the Trust, in compliance with the Coroners Rules, NHS complaints regulations and NHS Resolution procedures and protocols.

Perform general office duties including answering phone calls, photocopying, data inputting and general administrative duties.

You will respond to emails and phone enquiries.

Interpretdata and extract information from complaint letters / reports for recording and reporting purposes.

You will have experience of using Microsoft Office software for typing, data entry and using general office programs and trust specific computer programs.

Working in conjunction with colleagues from across the Trust help to organise meetings with complainants.

Preparation of responses including, formatting and initial quality checking to ensure the response answers the issues raised.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres.

We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

7/8 Silverfox Way

Cobalt Business Park

Newcastle upon Tyne

NE27 0QJ

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

7/8 Silverfox Way

Cobalt Business Park

Newcastle upon Tyne

NE27 0QJ

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

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