Northumbria Healthcare NHS Foundation Trust

Waiting List and Appointments Coordinator

The closing date is 29 August 2025

Job summary

We are delighted to be able to offer a Waiting List & Appointments Coordinator position within the Radiology Department at Northumbria Healthcare Trust. The position will be based at North Tyneside General Hospital, but there may be requirements to work between both sites.

We are looking for a highly motivated and enthusiastic team player who can demonstrate a high standard of administrative skills. You will become part of an experienced, pro-active, and friendly team working to serve patients throughout Northumberland and North Tyneside.

The position also includes evening cover and weekend shifts on a rotational basis. An opportunity has arisen for an enthusiastic and committed individual to work within the Radiology Appointments team providing a high standard of patient care, liaising with patients and clinicians to arrange patient appointments for all specialties.

Essential Criteria

NVQ Level 3 or equivalent qualification/experience in a relevant subject/area of work
Educated to GCSE level, with GCSE Grade C/Level 4 or above in English or equivalent or relevant experience.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of applications have been received.

Main duties of the job

To assist in the provision and delivery of a high quality radiographic service within Northumbria Health Care Trust whilst adhering to all trust and departmental policies and procedures. Within the role staff will be expect to manage a number of service lists, ensuring all patient details are correct.

The team contact patients to arrange diagnostic appointments for all specialities within Radiology ensuring the patients have a clear understanding of the procedure or diagnostic imaging they are attending for. Staff are required to provide all relevant preparation information to patients prior to attending. Staff will be part of a team managing all incoming and outgoing calls, generic inbox queries and supporting the service provision diary set up.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres.

We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Date posted

15 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,973 to £26,598 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

319-7327466AZ-A

Job locations

North Tyneside General Hospital

Rake Lane

North Shields

NE29 8NH

Job description

Job responsibilities

This post will be based at North Tyneside General Hospital however the successful candidate will be expected to travel to Wansbeck General Hospital to provide cover when needed. This post also includes evening and weekend shifts on a rotational basis.

To assist in the provision and delivery of a high-quality radiographic service within Northumbria Health Care Trust whilst adhering to all trust and departmental policies and procedures.

The successful candidates will join a highly motivated, fast paced teams providing in depth appointments and detailed preparation information to both patients and clinical teams. The role includes managing a range of service lists, dealing with incoming and outgoing calls from patients and clinicians relating to appointment queries. The candidates will be expected to liaise with clinicals teams and Consultants on a daily basis.

Excellent Keyboard Skills
Previous experience working in a busy office. Team worker.
Good interpersonal skills
NVQ Level 3 or equivalent qualification/experience in a relevant subject/area of work
Educated to GCSE level, with GCSE Grade C/Level 4 or above in English or equivalent or relevant experience.

Job description

Job responsibilities

To assist in the provision and delivery of a high-quality radiographic service within Northumbria Health Care Trust whilst adhering to all trust and departmental policies and procedures.

Excellent Keyboard Skills
Previous experience working in a busy office. Team worker.
Good interpersonal skills
NVQ Level 3 or equivalent qualification/experience in a relevant subject/area of work
Educated to GCSE level, with GCSE Grade C/Level 4 or above in English or equivalent or relevant experience.

Person Specification

Essential

NVQ Level 3 or equivalent qualification/experience in a relevant subject/area of work
Educated to GCSE level, with GCSE Grade C/Level 4 or above in English or equivalent or relevant experience.
Must expect to undergo training to develop an in depth knowledge of all examination protocols, including booking requirements, necessary liaison with other departments, admission procedures and patient instructions.

Experience & Knowledge

Essential

Must have experience in Microsoft Office packages (Excel, Word, etc).

Desirable

Experience in an administrative role in a NHS / health care environment or comparable organization
Must have a familiarity with Hospital Information Management Systems such as PAS and of medical terminology.
Basic Knowledge of IR(ME)Regulations or Health and Safety regulations.
Knowledge of radiology appointment system/or experience of using an electronic appointments system.

Person Specification

Essential

NVQ Level 3 or equivalent qualification/experience in a relevant subject/area of work
Educated to GCSE level, with GCSE Grade C/Level 4 or above in English or equivalent or relevant experience.
Must expect to undergo training to develop an in depth knowledge of all examination protocols, including booking requirements, necessary liaison with other departments, admission procedures and patient instructions.

Experience & Knowledge

Essential

Must have experience in Microsoft Office packages (Excel, Word, etc).

Desirable

Experience in an administrative role in a NHS / health care environment or comparable organization
Must have a familiarity with Hospital Information Management Systems such as PAS and of medical terminology.
Basic Knowledge of IR(ME)Regulations or Health and Safety regulations.
Knowledge of radiology appointment system/or experience of using an electronic appointments system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

North Tyneside General Hospital

Rake Lane

North Shields

NE29 8NH

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

North Tyneside General Hospital

Rake Lane

North Shields

NE29 8NH

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)