Northumbria Healthcare NHS Foundation Trust

Ward Clerk

Information:

This job is now closed

Job summary

An exciting opportunity has arisen for a hardworking, enthusiastic and motivated individual to join our busy Surgery wards based at Northumbria Specialist Emergency Care Hospital, Cramlington.

This post is full time and will cover The Birthing Centre, but may also be called to cover Ambulatory Care Unit, and Wards 1 and 15.

The shifts will be on a rolling rota basis and will cover long days and weekends. To be discussed further at interview.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Previous applicants need not apply.

Main duties of the job

Applications are invited from suitably qualified and experienced candidates to provide a reception service, and act as an initial first contact for patients, visitors and other healthcare professionals on the telephone and face to face.

The successful candidate will provide support on the Maternity Unit and cover to the other Surgical Wards and departments in absence due to sickness and holidays. The post holder should have excellent communication, organisational and interpersonal skills and ideally be able to work flexibly with minimum supervision.

The post will be based at Northumbria Specialist Emergency Care Hospital, Cramlington however depending on service needs you may be asked to cover other base sites.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Details

Date posted

19 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

319-7068425JA

Job locations

Northumbria Specialist Emergency Care Hospital

Northumbria Way

Cramlington

NE23 6NZ


Job description

Job responsibilities

To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals.To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.To input data regarding all admissions, transfers and discharges onto Patient Administration System.To provide an efficient administration and clerical service to unit staff, visitors and patients.

Job description

Job responsibilities

To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals.To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.To input data regarding all admissions, transfers and discharges onto Patient Administration System.To provide an efficient administration and clerical service to unit staff, visitors and patients.

Person Specification

Qualifications

Essential

  • Previous experience of office or reception duties

Desirable

  • ECDL
  • NVQ Customer Care

Experience & Knowledge

Essential

  • Computer literate
  • Previous office/reception experience.
  • Knowledge of Patient Administration System for admissions, transfers and discharges gained through in-house training and induction.

Desirable

  • Knowledge of software packages such as word and access/excel.
Person Specification

Qualifications

Essential

  • Previous experience of office or reception duties

Desirable

  • ECDL
  • NVQ Customer Care

Experience & Knowledge

Essential

  • Computer literate
  • Previous office/reception experience.
  • Knowledge of Patient Administration System for admissions, transfers and discharges gained through in-house training and induction.

Desirable

  • Knowledge of software packages such as word and access/excel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Northumbria Specialist Emergency Care Hospital

Northumbria Way

Cramlington

NE23 6NZ


Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Northumbria Specialist Emergency Care Hospital

Northumbria Way

Cramlington

NE23 6NZ


Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Administration Manager - Ward Clerks

Lynsey Hally

lynsey.hally@northumbria-healthcare.nhs.uk

07701220987

Details

Date posted

19 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

319-7068425JA

Job locations

Northumbria Specialist Emergency Care Hospital

Northumbria Way

Cramlington

NE23 6NZ


Supporting documents

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