Northumbria Healthcare NHS Foundation Trust

Ward Clerk

This job is now closed

Job summary

An exciting opportunity has arisen for a hardworking, enthusiastic and motivated individual to join our busy Endoscopy Unit based at Wansbeck General General hospital as a ward clerk.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received

Main duties of the job

Provides an administration and clerical service to the medical, nursing and associated teams, including the patient and their relatives for an individual ward or department
Provides customer care for all patients, relatives and carers and other healthcare professionals.
Demonstrates own role to other ward clerks and orientates staff to department and ward systems.

Applications are invited from suitably qualified and experienced candidates to provide a reception service, and act as an initial first contact for patients, visitors and other healthcare professionals on the telephone and face to face.

The successful candidate will provide support and cover Endoscopy reception. The post holder should have excellent communication, organisational and interpersonal skills and ideally be able to work flexibly with minimum supervision.

The post will be based at Wansbeck General Hospital however depending on service needs you may be asked to cover other sites within Northumbria Healthcare Trust.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Date posted

18 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per rota, per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

319-7067523AZ-HAS

Job locations

Wansbeck General hospital

Woodhorn Lane

Ashington

NE63 9JJ

Job description

Job responsibilities

To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals.
To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.
To input data regarding all admissions, transfers and discharges onto Patient Administration System.
To provide an efficient administration and clerical service to unit staff, visitors and patients.
To provide cover trust wide when required to cover leave or sickness.

Job description

Job responsibilities

To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals.
To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.
To input data regarding all admissions, transfers and discharges onto Patient Administration System.
To provide an efficient administration and clerical service to unit staff, visitors and patients.
To provide cover trust wide when required to cover leave or sickness.

Person Specification

Qualifications / Professional Registration

Desirable

ECDL
NVQ Customer Care

Experience and knowledge

Essential

Knowledge of Patient Administration System for admissions, transfers and discharges gained through in-house training and induction.
Computer literate
Understand Data Protection Act and the need for confidentiality
Previous office/reception experience.
Knowledge of pathology and x-ray systems to access reports gained through in-house training and induction.

Desirable

Knowledge of software packages such as word and access/excel.

Person Specification

Qualifications / Professional Registration

Desirable

ECDL
NVQ Customer Care

Experience and knowledge

Essential

Knowledge of Patient Administration System for admissions, transfers and discharges gained through in-house training and induction.
Computer literate
Understand Data Protection Act and the need for confidentiality
Previous office/reception experience.
Knowledge of pathology and x-ray systems to access reports gained through in-house training and induction.

Desirable

Knowledge of software packages such as word and access/excel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Wansbeck General hospital

Woodhorn Lane

Ashington

NE63 9JJ

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Wansbeck General hospital

Woodhorn Lane

Ashington

NE63 9JJ

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)