Job summary
There is an opportunity to join Northumbria Healthcare NHS Foundation Trusts Digital Services Team as an Application Support Specialist to support the efficient operation of the clinical IT applications such as PAS, ICE and System One throughout the Trust. The post holder will join the Applications Management Team and will work closely with clinical practitioners and application specialists to co-ordinate the implementation, development and on-going support of the trust's clinical IT applications to deliver maximum benefits for our patients.
The successful post holder must be able to role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the Trust.
Main duties of the job
To Support the efficient administration of the clinical and business applications throughout the Trust.
To troubleshoot and resolve Help Desk calls in a timely manner and in line with Trust standards and service levels in relation to application incidents.
To help ensure high availability, security and usability of Client Organisation applications.
To minimise downtime of the above applications by providing pro-active support and a rapid response when problems arise.
To develop and maintain procedures and documentation of applications under the control of Digital Services.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
Job description
Job responsibilities
Duties for this role include:
To support the efficient administration of the clinical and business applications throughout the Trust. To troubleshoot and resolve Help Desk calls in a timely manner and in line with Trust standards and service levels in relation to application incidents. To help ensure high availability, security and usability of Client Organisation applications. To minimise downtime of the above applications by providing pro-active support and a rapid response when problems arise. To develop and maintain procedures and documentation of applications under the control of Digital Services. To ensure the smooth running of all applications across client Organisations by providing effective application administration. Responsibility to monitor applications and advise on actions required. To participate in the implementation of new projects as required. To plan own workloads to meet time scales for achieving project completion. To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.
Job description
Job responsibilities
Duties for this role include:
To support the efficient administration of the clinical and business applications throughout the Trust. To troubleshoot and resolve Help Desk calls in a timely manner and in line with Trust standards and service levels in relation to application incidents. To help ensure high availability, security and usability of Client Organisation applications. To minimise downtime of the above applications by providing pro-active support and a rapid response when problems arise. To develop and maintain procedures and documentation of applications under the control of Digital Services. To ensure the smooth running of all applications across client Organisations by providing effective application administration. Responsibility to monitor applications and advise on actions required. To participate in the implementation of new projects as required. To plan own workloads to meet time scales for achieving project completion. To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.
Person Specification
Qualifications
Essential
- Formal qualification at Degree level or equivalent level of knowledge acquired by in depth experience managing applications across a diverse organisation.
- Significant experience of using or managing business or clinical applications or equivalent knowledge.
Desirable
- PRINCE2 or AGILE Scrum
- ITIL Foundation
Experience
Essential
- Experience of working in a supervisory role
- Knowledge of Microsoft Office.
- Knowledge of IT.
Desirable
- Experience of clinical diagnostic applications
- Experience of business Administration systems
Person Specification
Qualifications
Essential
- Formal qualification at Degree level or equivalent level of knowledge acquired by in depth experience managing applications across a diverse organisation.
- Significant experience of using or managing business or clinical applications or equivalent knowledge.
Desirable
- PRINCE2 or AGILE Scrum
- ITIL Foundation
Experience
Essential
- Experience of working in a supervisory role
- Knowledge of Microsoft Office.
- Knowledge of IT.
Desirable
- Experience of clinical diagnostic applications
- Experience of business Administration systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
