Northumbria Healthcare NHS Foundation Trust

Wheelchair Services Administration Clerk

This job is now closed

Job summary

We are looking to recruit an experienced administrator to join our Wheelchair Service Administration team. This is a varied and interesting role and you will be working in our new, bespoke Wheelchair Centre.

Candidates should be educated to GCSE's grades A-C, have excellent keyboard and word processing skills, excellent organisational, communication and interpersonal skills, along with the ability to work under pressure.

As we support a large geographical area we are a very busy team but with this comes a lot of job satisfaction.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

To provide comprehensive, administrative, IT and clerical support for all staff within the Northumbria Healthcare NHS Foundation Trust, Wheelchair Service.
To work flexibly within a team, providing support to colleagues and the multidisciplinary team and provide cover for other administrative and clerical staff when required, on a shared basis.
To present a user-friendly and accessible service for the public.
To deal with reception & telephone enquiries effectively and efficiently.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Date posted

19 February 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

319-6987205IO

Job locations

Northumbria Manufacturing & Innovation Hub

Avenue Road

Seaton Delaval

NE25 0QJ

Job description

Job responsibilities

Dealing with incoming telephone calls
Managing and processing email queries
Recording referrals, re-referrals and prescriptions on our electronic systems
Arranging delivery and handover of wheelchairs
Recording issued equipment on our electronic systems
Scanning documents
Photocopying
Arranging appointments and reception duties when required
Supporting data collection
Supporting the wider service team and our patients

Job description

Job responsibilities

Dealing with incoming telephone calls
Managing and processing email queries
Recording referrals, re-referrals and prescriptions on our electronic systems
Arranging delivery and handover of wheelchairs
Recording issued equipment on our electronic systems
Scanning documents
Photocopying
Arranging appointments and reception duties when required
Supporting data collection
Supporting the wider service team and our patients

Person Specification

Qualifications / Professional Registration

Essential

GCSE/CSE Maths & English pass.
Computer skills to ECDL or equivalent experience.

Experience and knowledge

Essential

Has experience working in a customer service environment.

Desirable

Knowledge or experience with an equipment loans service or wheelchair service.
Experience with Access database systems, Oracle 11i procurement, and web based systems.

Other requirements

Essential

It is an essential requirement of the role that the post holder has a valid driving licence and is either a car owner and able to use the car for work purposes, or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role.

Person Specification

Qualifications / Professional Registration

Essential

GCSE/CSE Maths & English pass.
Computer skills to ECDL or equivalent experience.

Experience and knowledge

Essential

Has experience working in a customer service environment.

Desirable

Knowledge or experience with an equipment loans service or wheelchair service.
Experience with Access database systems, Oracle 11i procurement, and web based systems.

Other requirements

Essential

It is an essential requirement of the role that the post holder has a valid driving licence and is either a car owner and able to use the car for work purposes, or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Northumbria Manufacturing & Innovation Hub

Avenue Road

Seaton Delaval

NE25 0QJ

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Northumbria Manufacturing & Innovation Hub

Avenue Road

Seaton Delaval

NE25 0QJ

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)