Administrator/Receptionist

Northumbria Healthcare NHS Foundation Trust

This job is now closed

Job summary

The candidate is to provide general administration duties including Reception and the very busy central booking appointment Line. Knowledge and experience of using databases and data inputting is desirable, but training will be given. Experience in the use of IT packages including Microsoft Word, Excel, Power-Point and Outlook.Successful candidates should possess a good general education (GCSE's grades A-C) excellent keyboard and word processing skills (ECDL/RSA2) excellent organisational, communication and interpersonal skills, and the ability to work under pressure, also empathy and understanding when dealing with patients.

Full and part time hours are available

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

To provide comprehensive, administrative, IT and clerical support for all staff within the Northumbria Healthcare NHS Foundation Trust, Integrated Sexual Health Service.
To work flexibly within a team, providing support to colleagues and the multidisciplinary team and provide cover for other administrative and clerical staff when required, on a shared basis.
To present a user-friendly and accessible service for the public.
To deal with reception & telephone enquiries effectively and efficiently.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Date posted

17 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

319-6841913IO

Job locations

One to One Centres - Blyth and Shiremoor

Brenkley Avenue

Shiremoor

NE27 0PR

Job description

Job responsibilities

Flexibility to work and travel between offices as required, to cover clinics.
To be a key holder and responsible for the opening up and
closing of the office and setting the alarm.
Expediting other services and delivers e.g. stock control.
To order stationery, to ensure sufficient supplies are available in the department when required.
To be aware of all Trust and service policies and procedures to ensure these are followed at all times.
To be aware of the nature of information dealt with in the NHS (particularly this department) and to work in a manner which ensure Confidentiality and Security of this information.
To participate in statutory training courses such as fire training, health and safety and training duties related to the post, as agreed with Line Manager, to ensure skills are maintained.
To collect data according to agreed procedures, to assist clinicians and managers in provision of information for statutory returns, contract and financial monitoring and service management purposes.

Job description

Job responsibilities

Flexibility to work and travel between offices as required, to cover clinics.
To be a key holder and responsible for the opening up and
closing of the office and setting the alarm.
Expediting other services and delivers e.g. stock control.
To order stationery, to ensure sufficient supplies are available in the department when required.
To be aware of all Trust and service policies and procedures to ensure these are followed at all times.
To be aware of the nature of information dealt with in the NHS (particularly this department) and to work in a manner which ensure Confidentiality and Security of this information.
To participate in statutory training courses such as fire training, health and safety and training duties related to the post, as agreed with Line Manager, to ensure skills are maintained.
To collect data according to agreed procedures, to assist clinicians and managers in provision of information for statutory returns, contract and financial monitoring and service management purposes.

Person Specification

Qualifications

Essential

Good General Education
GCSE/O level or equivalent experience
NVQ level2 or equivalent
Recognised IT Qualification or equivalent experience

Desirable

Additional qualification in word processing or spreadsheets

Experience and knowledge

Essential

Telephone and Reception duties in an office environment.

Desirable

Experience of working within the NHS
Experience of working with the public, including young people

Person Specification

Qualifications

Essential

Good General Education
GCSE/O level or equivalent experience
NVQ level2 or equivalent
Recognised IT Qualification or equivalent experience

Desirable

Additional qualification in word processing or spreadsheets

Experience and knowledge

Essential

Telephone and Reception duties in an office environment.

Desirable

Experience of working within the NHS
Experience of working with the public, including young people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.