Job summary
We have an exciting opportunity for an exceptional individual with relevant skills, knowledge and experience to join the System Support Team at NEP.
The Systems Support Officer is a systems analyst who is responsible for System Support to the NEP Consortium, management of support requests within the NEP Service Desk and the mentorship of the Systems Support Assistants.
NEP is hosted by Northumbria Healthcare NHS Foundation Trust who was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022).
Main duties of the job
Teamwork is key in this role and the Systems Support Team work very closely together to ensure that all Service Desk calls are fully investigated, managed and resolved within predefined timescales, in accordance with NEP Service Level Agreements (SLA) and whilst adhering to strict security protocols, which ensure the safety and security of data within the system.
The NEP Systems Support Team manage an electronic Service Desk between the hours of 08:00 to 18:00 Monday to Thursday and 08:00 to 17:00 Friday; as such the Systems Support Team will work rostered shifts within these times. This post allows hybrid-working, where work will be carried out 3 days in the office and 2 days working from home as part of the support team rota.
There may be the occasional requirement to support system testing outside of normal working hours.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England?
Job description
Job responsibilities
The Systems Support Officer will provide support and guidance to members of the NEP Consortium as required in relation to system functionality and best practice across all business processes; P2P, O2C and A2R solutions, however, it would be expected that the Systems Support Officer would have specialised area of process expertise within General Ledger and Reporting applications.
The Systems Support Officers will also be required to provide assistance with:
- The design, testing and implementation of developments and enhancements. Including software, web pages, information reports and the installation and maintenance of a range of hardware and software.
- Providing on-going systems support to the NEP Consortium including assisting with designated training, and the provision of advice and assistance in the development of standardised business processes.
- The analysis of complex data, providing on-going support and producing reports to NEP Consortium Organisations whilst providing advice on analytical/statistical queries to nonanalytical/statistical professionals.
Job description
Job responsibilities
The Systems Support Officer will provide support and guidance to members of the NEP Consortium as required in relation to system functionality and best practice across all business processes; P2P, O2C and A2R solutions, however, it would be expected that the Systems Support Officer would have specialised area of process expertise within General Ledger and Reporting applications.
The Systems Support Officers will also be required to provide assistance with:
- The design, testing and implementation of developments and enhancements. Including software, web pages, information reports and the installation and maintenance of a range of hardware and software.
- Providing on-going systems support to the NEP Consortium including assisting with designated training, and the provision of advice and assistance in the development of standardised business processes.
- The analysis of complex data, providing on-going support and producing reports to NEP Consortium Organisations whilst providing advice on analytical/statistical queries to nonanalytical/statistical professionals.
Person Specification
Qualifications
Essential
- The Post holder should possess a professional Foundation Level (level 4) qualification within a Financial or Procurement related study area, or equivalent qualification and / or demonstrable relevant experience.
Desirable
- Qualification in Project Management, i.e. Prince 2
Experience & Knowledge
Essential
- The Post Holder should have experience of working within a Finance or Purchasing Department or a Customer Service Support Department within a pro-active team-based environment.
- A broad range of operational experience and knowledge of one or more computer systems, hardware or software
Desirable
- It would be beneficial but not essential for the post holder to have an appreciation and practical understanding of NHS Business processes.
- Experience of working in a Project Management environment or systems / business development environment.
Person Specification
Qualifications
Essential
- The Post holder should possess a professional Foundation Level (level 4) qualification within a Financial or Procurement related study area, or equivalent qualification and / or demonstrable relevant experience.
Desirable
- Qualification in Project Management, i.e. Prince 2
Experience & Knowledge
Essential
- The Post Holder should have experience of working within a Finance or Purchasing Department or a Customer Service Support Department within a pro-active team-based environment.
- A broad range of operational experience and knowledge of one or more computer systems, hardware or software
Desirable
- It would be beneficial but not essential for the post holder to have an appreciation and practical understanding of NHS Business processes.
- Experience of working in a Project Management environment or systems / business development environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
