Northumbria Healthcare NHS Foundation Trust

Receptionist

This job is now closed

Job summary

We are looking for a highly motivated and enthusiastic team player who can demonstrate high standards of receptionist and administrative skills. You will become part of an experienced, pro-active, and friendly team working to serve patients through general practice. The post will be subject to a rolling rota which may also include Extended Hours provision at Haydon Bridge & Allendale Surgery.The successful candidate will ideally have a background of working in primary care, as well as strong customer service and administrative skills. The candidate must be able to prioritise workload without supervision and have good organisational and IT skills. Answer telephone calls, respond to all enquiries, direct the public as and when appropriate, and provide admin support to nursing & clinical staff. Full training will be provided on the use of SystmOne.

Main duties of the job

To receive all patients & visitors into the surgery.

To answer telephone calls & respond to all enquires directing the public as appropriate.

To provide admin support to nursing & clinical staff.

To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.

To provide non clinical advice to patients, relatives, the public and internal & external agencies.

Responsible for the ordering & maintenance of stock levels clinical & non-clinical.

To receive confidential information by telephone or face to face and input accurately into both EMIS and SystemOne as appropriate.

About us

Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.

Whilst appointees will have a base practice within NPC,they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.

Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.

Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.

Date posted

08 December 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata per annum

Contract

Permanent

Working pattern

Full-time, Job share, Flexible working

Reference number

319-5887937HD

Job locations

Haydon Bridge and Allendale Practice

Hexham

NE47 6LA

Job description

Job responsibilities

To receive welcome & guide visitors in the surgery, liaising with other staff as appropriate.

To receive & pass on information to others accurately maintaining confidentiality.

To communicate sensitive information regarding patients conditions to other Health Care professionals.

Handle concerns & take appropriate action.

Respect the privacy & dignity while carrying out duties.

To respond to requests for general information as required.

Provide non clinical information to patients & relatives

Ensure timely appointments for patients attending the GP service, triaging according to urgency

Job description

Job responsibilities

To receive welcome & guide visitors in the surgery, liaising with other staff as appropriate.

To receive & pass on information to others accurately maintaining confidentiality.

To communicate sensitive information regarding patients conditions to other Health Care professionals.

Handle concerns & take appropriate action.

Respect the privacy & dignity while carrying out duties.

To respond to requests for general information as required.

Provide non clinical information to patients & relatives

Ensure timely appointments for patients attending the GP service, triaging according to urgency

Person Specification

Qualifications

Desirable

NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience
ECDL

Person Specification

Qualifications

Desirable

NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience
ECDL

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Haydon Bridge and Allendale Practice

Hexham

NE47 6LA

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Haydon Bridge and Allendale Practice

Hexham

NE47 6LA

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)