Fleet Solutions Administrative Assistant

Northumbria Healthcare NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen for a driven individual to join the fast paced Fleet Solutions team to assist with general administration duties. The individual will be sorting and opening post on a daily basis and ensuring it is delivered to the correct department within the wider team. They will also be responsible for data input and processing parking/speeding/ad hoc fines from local authorities or the Police.

The Commercial Department is responsible for the generation of non-core income for re-investment into patient care. The two main areas of success are NHS Fleet Solutions and NHS Home Electronics. Both businesses operate in the competitive salary sacrifice marketplace. An office based team consisting of 50 members of staff have responsibility for the delivery of the service.

This role will report directly to the Assistant Commercial Team Manager and is responsible for the administration of both schemes, NHS Fleet Solutions and NHS Home Electronics, on a day to day basis.

NHS Fleet Solutions have in excess of 170 public sector client organisations on a nationwide basis including Northern Ireland, Scotland and Wales. These 170 organisations lease 20,000 cars from NHS Fleet Solutions and result in a turnover of £100m+.

NHS Home Electronics have 25 public sector client organisations with an annual expenditure via Currys/PC World of £7m+.

Main duties of the job

This is a customer service focused role which entails working in a fast-paced environment to deal with customer queries via telephone and email on a daily basis.

The main duties of this role are detailed below -

General administration duties relating to the running of a fleet of vehicles via a salary sacrifice scheme.
Provide the Police and other agencies with driver details when required in relation to speeding/parking/bus lane offences.
Ensuring all safety recalls are processed in a timely manner.
Processing of all incoming mail.
Scanning and maintaining various records including driving licence details, payment information etc.
Assist in the processing of insurance claims.
Develop and maintain relationships with key industry personnel, e.g. Vehicle Manufacturers, NHS approved leasing companies, and other key external contacts
Assist in the handling of any problems/issues relating to the provision of lease cars and the subsequent delivery, maintenance, insurance and payment of, said vehicles.
Excellent communication skills required when dealing with a wide variety of queries from employees, leasing companies, dealers, insurance brokers and managers/budget holders.
The post holder is required to liaise with officers of local Authorities and the Police to provide information to allow for the processing of speeding, parking and other fines.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

Date posted

15 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Plus Bonus

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

319-5648033JN

Job locations

Manufacturing and Innovation Hub

Avenue Road

Seaton Delaval

NE25 0QJ

Job description

Job responsibilities

This is an exciting opportunity to work in a fast paced team within Northumbria Healthcare NHS Foundation Trust. With over 40,000 vehicles on the road nationwide this role will deal with a number of admin duties relating to these vehicles. In the main, the duties will include sorting mail and processing fines relating tot he vehicles. Please see the job description for the full details of the role.

Job description

Job responsibilities

Person Specification

Essential

oAcademically educated to GCES/NVQ level 2 standard or relevant experience in a customer service environment or business administration.
oKnowledge and expertise gained through experience of working within the financial and/or transport/motor industry/staff benefit fields or a customer service-related industry.

Desirable

oGood communication skills are essential both orally and written
oProficient in the use of Microsoft Office packages.

Person Specification

Essential

oAcademically educated to GCES/NVQ level 2 standard or relevant experience in a customer service environment or business administration.
oKnowledge and expertise gained through experience of working within the financial and/or transport/motor industry/staff benefit fields or a customer service-related industry.

Desirable

oGood communication skills are essential both orally and written
oProficient in the use of Microsoft Office packages.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information