Northumbria Healthcare NHS Foundation Trust

Clerical Co-ordinator

This job is now closed

Job summary

Applications are invited from suitably qualified and experienced candidates to provide Ward Clerk support on our Oncology Day Unit. The post will be based at North Tyneside General Hospital but the post holder will be expected to work across other sites within the Trust as and when required.

The successful candidates will provide a reception service, and act as an initial first point of contact for patients, visitors and other healthcare professionals on the telephone and face to face.

The post holders should have excellent communication, organisational and interpersonal skills.

We reserve the right to close this vacancy prior to the closing date once the required number of applications have been received.

Main duties of the job

Provides an administration and clerical service to the Oncology Day Unit. This would include accessing IT systems to include Chemocare, PAS and other relevant IT systems. However full training and support will be provided.

To provide an efficient administration and clerical service to unit staff, visitors and patients.

To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals.

To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.

To support the ODU Manager/Sister and ensure the smooth daily running of the clinical area.

To assist in the setting up and maintenance of the patient database.

To schedule patient's treatment on Chemocare and defer when required as advised by clinical team.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Date posted

14 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

319-5514055KD

Job locations

North Tyneside General Hospital

Rake Lane

North Shields

NE29 8NH

Job description

Job responsibilities

To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals.

To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.

To input data regarding all admissions, transfers and discharges onto Patient Administration System.

To provide an efficient administration and clerical service to unit staff, visitors and patients.

To schedule patient's treatment on Chemocare and defer when required as advised by clinical team.

Job description

Job responsibilities

To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals.

To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.

To input data regarding all admissions, transfers and discharges onto Patient Administration System.

To provide an efficient administration and clerical service to unit staff, visitors and patients.

To schedule patient's treatment on Chemocare and defer when required as advised by clinical team.

Person Specification

Qualifications

Desirable

ECDL
NVQ in Customer Care
Word processing RSA1
Integrated Software Applications Stage 1
Willingness to undertake study and participate in research and audit
Knowledge of software packages such as word and access/excel

Person Specification

Qualifications

Desirable

ECDL
NVQ in Customer Care
Word processing RSA1
Integrated Software Applications Stage 1
Willingness to undertake study and participate in research and audit
Knowledge of software packages such as word and access/excel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

North Tyneside General Hospital

Rake Lane

North Shields

NE29 8NH

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

North Tyneside General Hospital

Rake Lane

North Shields

NE29 8NH

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)