Job summary
We are delighted to be able to offer a Customer Care Administrator post at The Rothbury Practice.
Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our nursing team to develop into new roles.
We are looking for a highly motivated and enthusiastic team player who can demonstrate high standards of customer care and administrative skills. You will become part of an experienced, pro-active, and friendly team working to serve patients through general practice. The hours will be varied between 8.00am and 6.30pm Monday - Friday with the possibility of working to 8.30pm and weekends in the future.
Main duties of the job
Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills.
Northumbria Primary Care has 10 practices within the Group including (Cramlington Medical Group, Spring Terrace Health Centre, The Rothbury Practice, Haydon Bridge & Allendale Medical Practice, Ponteland Medical Group, 49 Marine Avenue and Park Parade Surgery, Nelson Medical Group and Northumberland Health) and employees may be required to work at other sites within our group.
About us
Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 60,000 registered patients in Northumberland and North Tyneside.
Whilst appointees will have a base practice within NPC,they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.
Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.
Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.
Job description
Job responsibilities
- To answer telephone calls & respond to all enquires directing the public as appropriate.
- To provide admin support to nursing & clinical staff.
- To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.
- To provide non clinical advice to patients, relatives, the public and internal & external agencies.
- Responsible for the ordering & maintenance of stock levels clinical & non-clinical.
- To receive confidential information by telephone or face to face and input accurately into SystemOne as appropriate. The job requires a broad range of tasks and offers general admin and secretarial support to the team.
- To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.
- To occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.
Job description
Job responsibilities
- To answer telephone calls & respond to all enquires directing the public as appropriate.
- To provide admin support to nursing & clinical staff.
- To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.
- To provide non clinical advice to patients, relatives, the public and internal & external agencies.
- Responsible for the ordering & maintenance of stock levels clinical & non-clinical.
- To receive confidential information by telephone or face to face and input accurately into SystemOne as appropriate. The job requires a broad range of tasks and offers general admin and secretarial support to the team.
- To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.
- To occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.
Person Specification
Qualifications
Essential
- NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience
Experience and Knowledge
Essential
- To be flexible and respond to changing service needs
- Knowledge & understanding of the data protection act
Desirable
- A knowledge of the EMIS or SystemOne
- Understanding of NPC policies & procedures
- Knowledge of Microsoft Office
Person Specification
Qualifications
Essential
- NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience
Experience and Knowledge
Essential
- To be flexible and respond to changing service needs
- Knowledge & understanding of the data protection act
Desirable
- A knowledge of the EMIS or SystemOne
- Understanding of NPC policies & procedures
- Knowledge of Microsoft Office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
