Gloucestershire Hospitals NHS Foundation Trust

Admissions Co-ordinator - Trauma & Orthopaedics, Band 3

The closing date is 28 April 2026

Job summary

If you want an important role within the NHS, can act quickly, use your initiative and are excited by a challenge then the Orthopaedic Admissions could be looking for you.

We are looking to recruit an enthusiastic and motivated Admissions Coordinator to manage the waiting lists within the T&O Department at Gloucester Royal Hospital. The successful candidate will be required to be a key member of the Admissions Team, providing a professional and high-quality service at all times

Additional working pattern details: Cross Site On Occasions

Main duties of the job

The post holder will provide essential support in ensuring all T&O patients are booking timely and efficiently, and support the T&O Team in ensuring compliance to national performance targets. They will need to use IT systems to book patients, communicate with a wider range of staff internal and external and liaise with patients and relatives. Very good communication skills is a prerequisite for this role due to the nature of the work and how you will interact within the team.

About us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Date posted

14 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year (pa pro rata if part-time)

Contract

Permanent

Working pattern

Full-time

Reference number

318-26-T0241

Job locations

Gloucester Royal Hospital

Gloucester

GL1 3NN

Job description

Job responsibilities

- Proactively manage waiting times for individual patients and inpatient waiting lists to ensure national standards are not breached.

- Book / request outpatient appointments patients within clinical and Trust waiting time targets

- To monitor/validate RTT PTLs to ensure the patient is on the correct pathway, adjust pathway if incorrect and highlight concerns or issues to the supervisor. To liaise closely with the Validation Team to support patient tracking from referral to treatment.

- Process cancellations and offer patients new dates observing Trust waiting times.

- Liaise with pre-operative assessment and ensure appointments are arranged with sufficient lead in time prior to surgery/procedure. To check with pre-operative assessment if the patient is not recorded as fit on TrakCare and ensure that the consultant is aware of any potential delays that may affect the patients operation date.

- To follow surgeons instructions to ensure theatre lists are booked appropriately to ensure that theatre time is maximised.

- To inform theatres of any specific kit and X-ray requirements identified by the consultant during listing to enable theatres to plan for the patients operation

- Contact patients with the proposed operation date and negotiate alternatives if not suitable with patient choice.

- To provide non-clinical advice effectively and empathetically to patients and their relatives. This includes exchanging information with patients and relatives on a variety of departmental issues and procedures, demonstrating Trust Values by pacifying anxious patients and relatives.

- Recognising the need to accommodate diversity in our patient population by booking translation services for patients with cultural or language difficulties and transport arrangements for patients with mobility issues

- Support the supervisor in the training of new starters/less experienced staff

- Flagging up to relevant departments (pre-operative assessment, theatre scheduling, theatres and orthopaedic rota co-ordinator) when non-timetabled sessions are being scheduled

- Responsible for updating/maintaining information systems/spreadsheets to assist in the smooth running of the department in accordance with Trust policies

- To highlight bottlenecks within the process to the supervisor, working collaboratively to identify and implement solutions

- To identify patients who require funding and highlight to secretaries for form completion, to monitor and ensure the funding has been approved prior to the patients admission.

- To inform the Validation Team of out of county patients where inter-provider forms and allocation of pathways need completing. To ensure image transfers are done accordingly.