Job summary
Are you organised, friendly and looking to start or develop a career in NHS administration?
We are seeking a Band 2 Clerical Officer to join our Specialist Palliative & Enhanced Supportive Care team.
This role plays a key role in ensuring the smooth day-to-day operation of the service by providing an efficient, confidential, and professional administrative support to the nursing and clinical team.
This role contributes directly to the delivery of a high-quality, patient-focused palliative care service and requires a strong commitment to confidentiality, teamwork, and continuous personal development.
Main duties of the job
Your duties will include answering calls, booking appointments, processing referrals, maintaining electronic records and handling correspondence. Full training will be provided, and you will be supported to build confidence in Trust systems and processes.
You'll need good communication and organisational skills, a professional and compassionate approach, and the ability to manage a busy workload. You'll work as part of a friendly and supportive administrative team, with opportunities to learn new skills and provide cover across both hospital sites when required.
About us
Gloucestershire Hospitals NHS Foundation Trust based at both Gloucestershire Royal Hospital and Cheltenham General Hospital.
Our Specialist Palliative & Enhanced Supportive Care Service is based in both Gloucestershire Royal and Cheltenham General hospitals with the admin team working across both sites.
Holiday entitlement of 27 days per year, plus Bank Holidays, rising to 33 days after 10 years' service
An annual personal development review to support your career aspirations
Occupational health services and support
Automatic membership of the NHS Pension Scheme
Job description
Job responsibilities
- To provide comprehensive administration support to the Specialist Palliative & Enhanced Supportive Care team.
- Receiving and processing referrals from internal clinical teams across the Trust for the Inpatient team.
- Receiving and processing referrals from internal & external clinical teams across the county for the Community team.
- Booking outpatient appointments using the patient administration system regularly throughout the day.
- Managing multiple phone telephone calls throughout the day which will require sensitivity, as the post holder may be required to deal with people who have difficulty understanding the situation, or who may be upset and/or aggressive.
- Managing the mail for the team by opening and sorting incoming post, sending out correspondence both internally and externally.
- Undertaking typing tasks as requested by the Secretary Supervisor
- Undertake work when requested by the secretary supervisor as well as prioritising workload appropriately.
- At the request of the Secretary Supervisor or Admin Manager you may be required to cover colleagues during absences/annual/sick leave etc. You may also be required to undertake job rotation for cross cover as well as for development and training purposes.
- Communicate with all levels of staff, such as hospital staff across the Trust, GPs, patients and their relatives.
- Fully participate in the Trusts appraisal system review and personal development planning process on an annual basis.
- Undertake training as necessary in line with the development of the post and as agreed with secretary supervisor as part of the personal development planning process
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales
See Job Description for full details of the role
Additional Contact Details
Carron Bird - Supervisor Secretary
0300 422 5367
Job description
Job responsibilities
- To provide comprehensive administration support to the Specialist Palliative & Enhanced Supportive Care team.
- Receiving and processing referrals from internal clinical teams across the Trust for the Inpatient team.
- Receiving and processing referrals from internal & external clinical teams across the county for the Community team.
- Booking outpatient appointments using the patient administration system regularly throughout the day.
- Managing multiple phone telephone calls throughout the day which will require sensitivity, as the post holder may be required to deal with people who have difficulty understanding the situation, or who may be upset and/or aggressive.
- Managing the mail for the team by opening and sorting incoming post, sending out correspondence both internally and externally.
- Undertaking typing tasks as requested by the Secretary Supervisor
- Undertake work when requested by the secretary supervisor as well as prioritising workload appropriately.
- At the request of the Secretary Supervisor or Admin Manager you may be required to cover colleagues during absences/annual/sick leave etc. You may also be required to undertake job rotation for cross cover as well as for development and training purposes.
- Communicate with all levels of staff, such as hospital staff across the Trust, GPs, patients and their relatives.
- Fully participate in the Trusts appraisal system review and personal development planning process on an annual basis.
- Undertake training as necessary in line with the development of the post and as agreed with secretary supervisor as part of the personal development planning process
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales
See Job Description for full details of the role
Additional Contact Details
Carron Bird - Supervisor Secretary
0300 422 5367
Person Specification
Qualifications
Essential
- GCSE Maths and English, Grade C/4 and above
- Excellent keyboard skills with experience of Microsoft Office packages
Knowledge & Skills
Essential
- Excellent verbal and written communication skills with ability to communicate clearly and effectively with all levels of staff and public
- Proven organisational skills and ability to prioritise workload and work to deadlines
Experience
Essential
- Previous experience in a hospital environment, or suitable office experience
Personal Attributes
Essential
- Highly motivated to provide outstanding patient care
- An excellent team player who with the ability to work independently when required
- Resilient and empathetic when working in a sensitive and emotionally demanding environment
- Good command and understanding of English, including punctuation and grammar
Person Specification
Qualifications
Essential
- GCSE Maths and English, Grade C/4 and above
- Excellent keyboard skills with experience of Microsoft Office packages
Knowledge & Skills
Essential
- Excellent verbal and written communication skills with ability to communicate clearly and effectively with all levels of staff and public
- Proven organisational skills and ability to prioritise workload and work to deadlines
Experience
Essential
- Previous experience in a hospital environment, or suitable office experience
Personal Attributes
Essential
- Highly motivated to provide outstanding patient care
- An excellent team player who with the ability to work independently when required
- Resilient and empathetic when working in a sensitive and emotionally demanding environment
- Good command and understanding of English, including punctuation and grammar
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
