Clinical Healthcare Support Worker, Band 3 Emergency

Job summary

The Emergency Department Healthcare Support Worker (HCSW) plays a vital role in delivering safe, compassionate, and high-quality care to patients presenting with a wide range of urgent and emergency conditions.

Working as part of a multidisciplinary team, the HCSW supports Registered Nurses, Doctors, and Allied Health Professionals in the assessment, monitoring, and care of patients across all areas of the Emergency Department, including majors, minors, resuscitation, and triage.

The role requires the ability to work in a fast-paced, high-pressure environment, maintaining professionalism, empathy, and efficiency while ensuring patient dignity, comfort, and safety at all times.

Additional working pattern details: Expected to work both days and nights

Main duties of the job

Clinical Support

- Assist with patient care under the supervision of registered staff- Perform basic observations (e.g. temperature, pulse, respirations, blood pressure, oxygen saturations)- Support with ECGs, blood sampling (where trained), and point-of-care testing- Support infection prevention and control practices

Patient Care & Experience

- Provide personal care, ensuring dignity and respect- Offer reassurance and emotional support to patients and relatives- Assist with patient flow, including transfers and discharges- Ensure patients are comfortable

Operational Support

- Maintain a clean, safe, and well-stocked clinical environment- Assist in managing corridor care safely when required

Communication and Team Working

- Escalate concerns promptly

- Communicate effectively with patients, families, and colleagues

- Contribute to a positive team culture and supportive environment

Safety and Governance

- Adhere to Trust policies, procedures, and professional standards- Support accurate documentation and record keeping- Recognise and escalate safeguarding concerns

Skills and Attributes

- Compassionate, caring, and patient-focused

- Able to work under pressure in a busy ED environment

- Good communication and interpersonal skills

- Observant and proactive in recognising patient needs

- Flexible and adaptable across different ED areas

- Team player with a positive attitude

About us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.