Gloucestershire Hospitals NHS Foundation Trust

Clinical Healthcare Support Worker, Band 3-General Outpatients

The closing date is 11 March 2026

Job summary

An exciting opportunity has arisen for enthusiastic outpatient HCSW's to join our existing teams within General Outpatients [GOPD] including GRH, CGH and CDC operational sites. We are looking for HCSW's who as well as having good organisational and people skills and possess a variety of nursing skills.

We are a dedicated and supportive team that provides treatment and care to a wide variety of patients. Our departments are busy, unpredictable environments, where we care for patients attending appointments for a host of different specialties including dermatology, Gynaecology, Rheumatology, Urology, Cardiology, Neurology and many more. A new Community Diagnostic Centre [CDC] has also opened where we host further GOPD clinics for our patients.

Our departments are open Monday to Friday 8am- 6pm. The successful candidate[s] will be expected to work fully rotational across our GOPD sites at Gloucester, Cheltenham and the Community Diagnostic Centre in Gloucester Quays. (Hospital transport bus is available between GRH and CGH sites with Park and Ride facilities at Cheltenham).

Additional working pattern details: Rotational cross site basis

Main duties of the job

To work as part of the outpatient's clinical team assisting in the delivery of high-quality services under the supervision of qualified staff. To support all staff with day to day running of services undertaken at Gloucestershire Hospitals NHS Foundation trust.

To work well with people at all levels and effectively as a team member. To undertake link roles which will assist in the smooth running of the department. Ability to provide a variety of nursing and personal care and contribute to a safe and welcoming environment for staff, patients and visitors. To communicate effectively, especially where patient ability to do so maybe compromised and chaperone where required. To contribute towards a forward thinking, compassionate and inclusive workforce that focuses on an engaging team approach.

About us

We are seeking highly compassionate and enthusiastic HCSW's who possess good communication and people skills to help us continue to deliver outstanding care to our patients. We are an experienced team who care deeply about our patients and their hospital experience[s] with us.

The successful candidate[s] will be required to work fully rotational across both sites at Gloucester, Cheltenham and the Community Diagnostic Centre in Gloucester Quays. (Hospital Transport bus is available between GRH and CGH sites with Park & Ride facilities at Cheltenham). We actively encourage and support appropriate staff development within their role[s].

Our departments are open Monday to Friday 8am- 6pm (with occasional late finishes).

Details

Date posted

10 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year (pa, pro rata if part-time)

Contract

Permanent

Working pattern

Full-time

Reference number

318-26-T0162

Job locations

General OPD [GOPD] cross site rotational role

GRH, Great Western Road,

Gloucestershire (Gloucester & Cheltenham)

GL1 3NN


Job description

Job responsibilities

Please see the attached job description for more information on the main responsibilities for this vacancy.

Job description

Job responsibilities

Please see the attached job description for more information on the main responsibilities for this vacancy.

Person Specification

Qualifications, Skills and Experience

Essential

  • Care Certificate
  • Basic IT skills appropriate to role
  • Ability to work well within a team environment, motivated and enthusiastic
  • Good personal and communication skills.
  • GCSC maths and English, Grade C and above
  • Ability to work in busy environment

Desirable

  • Previous experience in OPD area desirable
  • Previous NHS Experience
  • Understanding of care IT systems [Trak, EPR]
  • Ability to work on own initiative at times
Person Specification

Qualifications, Skills and Experience

Essential

  • Care Certificate
  • Basic IT skills appropriate to role
  • Ability to work well within a team environment, motivated and enthusiastic
  • Good personal and communication skills.
  • GCSC maths and English, Grade C and above
  • Ability to work in busy environment

Desirable

  • Previous experience in OPD area desirable
  • Previous NHS Experience
  • Understanding of care IT systems [Trak, EPR]
  • Ability to work on own initiative at times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

General OPD [GOPD] cross site rotational role

GRH, Great Western Road,

Gloucestershire (Gloucester & Cheltenham)

GL1 3NN


Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

General OPD [GOPD] cross site rotational role

GRH, Great Western Road,

Gloucestershire (Gloucester & Cheltenham)

GL1 3NN


Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

GOPD Manager

Angela Galliers

angela.galliers@nhs.net

03004228448

Details

Date posted

10 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year (pa, pro rata if part-time)

Contract

Permanent

Working pattern

Full-time

Reference number

318-26-T0162

Job locations

General OPD [GOPD] cross site rotational role

GRH, Great Western Road,

Gloucestershire (Gloucester & Cheltenham)

GL1 3NN


Supporting documents

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