Job summary
We are currently recruiting Full Time Booking Officer (37.5hrs) to join our extremely busy Haematology and Oncology Booking service based at Cheltenham General Hospital with requirement to work cross site as necessary.
You will play a vital role in the booking and coordination of all new and routine appointments as well as complex chemotherapy and treatment appointments, ensuring the delivery of a smooth and efficient administration service to our patients.
This important role supports the Outpatient Services in Haematology and Oncology for Gloucestershire Hospitals NHS Foundation Trust.
Our clinics are held in both Gloucestershire Royal and Cheltenham General hospitals with admin teams working across both sites.
Main duties of the job
You must be a hardworking, pro-active, motivated, resilient and patient focused individual who enjoys working in a challenging and busy environment.
You should be extremely well organised with excellent communication and time management skills.
You will be expected to use your own judgement to resolve issues and have a tactful and sensitive approach to dealing with occasionally difficult situations.
You should also be able to work well under pressure, closely following booking rules and guidelines and be able to prioritise your own workload under constantly changing demands.
The ideal candidate will have previous experience of Trakcare and be confident in the use of other IT software systems.
About us
Our clinics are held in both Gloucestershire Royal and Cheltenham General hospitals with admin teams working across both sites.
You will be required to work cross site as necessary.
Benefits of working in our Trust include:
Holiday entitlement of 27 days per year, plus eight Bank Holidays, rising to 33 days after 10 years' service
Annual personal development reviews to support your career aspirations
Occupational health services and support
Automatic membership of the NHS Pension Scheme
Job description
Job responsibilities
Key Details:
To ensure and implement an efficient chemotherapy/treatment/routine booking service for patients and clinicians ensuring waiting time targets and clinical targets are met and all treatment chair capacity efficiently used at all sites.
Monitoring progress of referrals, identifying problems and taking appropriate actions to ensure efficient management of referrals
To action clinic re-scheduling ensuring that clinical priorities are maintained and liaising directly with consultants and nursing team where capacity problems exist.
To manage the block booking appointments to ensure clinical priorities are maintained.
Making judgements and decisions on flexing template capacity to achieve a balance between clinical priorities and waiting time targets
To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exist.
Advising the management and nursing team where over or under capacity issues exist and to suggest ways of addressing these.
You will be expected to work on both hospital sites as and when required to support the service line.
To ensure accurate and timely data collection.
Job description
Job responsibilities
Key Details:
To ensure and implement an efficient chemotherapy/treatment/routine booking service for patients and clinicians ensuring waiting time targets and clinical targets are met and all treatment chair capacity efficiently used at all sites.
Monitoring progress of referrals, identifying problems and taking appropriate actions to ensure efficient management of referrals
To action clinic re-scheduling ensuring that clinical priorities are maintained and liaising directly with consultants and nursing team where capacity problems exist.
To manage the block booking appointments to ensure clinical priorities are maintained.
Making judgements and decisions on flexing template capacity to achieve a balance between clinical priorities and waiting time targets
To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exist.
Advising the management and nursing team where over or under capacity issues exist and to suggest ways of addressing these.
You will be expected to work on both hospital sites as and when required to support the service line.
To ensure accurate and timely data collection.
Person Specification
Qualifications
Essential
- Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
- Ability to use and interrogate computers, multiple screens, and IT systems
Desirable
- NVQ in Administration level 3 or equivalent
Experience
Essential
- Previous administration or booking office experience (or demonstrable equivalent)
Skills
Essential
- Excellent communication skills
- Flexible team worker, and motivated by patient care
- Proven organisational skills and ability to prioritise workload and work to deadlines
- Confidence to make and receive phone calls on a daily basis
- Ability to concentrate, multitask and interrogate multiple systems
Person Specification
Qualifications
Essential
- Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
- Ability to use and interrogate computers, multiple screens, and IT systems
Desirable
- NVQ in Administration level 3 or equivalent
Experience
Essential
- Previous administration or booking office experience (or demonstrable equivalent)
Skills
Essential
- Excellent communication skills
- Flexible team worker, and motivated by patient care
- Proven organisational skills and ability to prioritise workload and work to deadlines
- Confidence to make and receive phone calls on a daily basis
- Ability to concentrate, multitask and interrogate multiple systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
