ESR Self Service Specialist, Band 5

Job summary

We have an exciting opportunity to join our People, Planning and Workforce Information team as an ESR Self Service Specialist, providing system support within the Electronic Staff Record (ESR). We are looking for a motivated, organised and enthusiastic individual with previous professional ESR experience that would be pivotal in supporting the workforce in its ESR usage and queries.

This role encompasses specialist ESR knowledge in supporting internal stakeholders in problem solving issues, training new users and identifying issues with data quality or processes. ESR is the central workforce data source for the Trust, making this role pivotal in the success of the Trusts ability to report accurately and enable supervisors to have ownership of their team data.

The role is based at Victoria Warehouse, Gloucester; working between Monday to Friday 900-1700. We support hybrid working or job share as a flexible employer.

Main duties of the job

Please see the Job Description for the full list of main duties -

Experience using and maintaining functionality of ESR within a professional capacity (excluding accessing own pay slip or elearning etc) to support end users accessing/utilising the system.

Ability to investigate new and unused ESR functionality to make recommendations concerning its use.

Ability to provide training to individuals and groups of staff including senior managers on the how to utilise ESR Self Service with a range of technical capability and literacy.

Ability to communicate clearly with key stakeholders to establish requirements and develop associated processes linked to ESR Self Service.

Ability to identify process errors and exceptions, and other system weaknesses and able to suggest solutions.

Provide clear explanations and answer complex questions using a high level of understanding of ESR to all end users.

Line management of the ESR Self Service Administrator, including support and development as well as day to day line management.

About us

What we offer -

- A supportive work environment that fosters innovation and professional development

- The opportunity to work on impactful work that shape the future of healthcare

- A team that celebrates diversity and strives for equality in the work place

- Collaborative teamwork that values your contribution

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals.

As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.