Job summary
We are looking to recruit a motivated and enthusiastic healthcare support worker to work with the Rheumatology Nursing team in an outpatient setting primarily triaging calls from the advice line. This is an exciting opportunity to work with the established nursing team contributing to the overall efficient and effective running of the department. The post holder will be required to communicate effectively with all levels of staff and deal sensitively with queries from patients. The department is a busy and expanding unit and the ability to be flexible and work under pressure is essential.
This is an excellent opportunity to enhance your skills in a specialist area in a friendly and supportive department. Are you ready to take the next step in your career? If so we want to hear from you.
Additional contract details: Initially a fixed term 18 months with option to review after.
Additional working pattern details: Over 5 days Monday- Friday
Main duties of the job
We are looking for an experienced healthcare support worker to join the Rheumatology nursing team. This is an outpatient service Monday- Friday with no unsocial hours. There may be a requirement to work at both Gloucester and Cheltenham main hospital sites.
Your main role will be to provide a friendly and welcoming first point of contact on the telephone. To triage calls, answer non clinical queries and recognise when to redirect and book patients for a nurse consultation. You may also be required to assist nurses with other aspects of the service such as group training and joint injections.
You should be organised, flexible, a team player and able to work under pressure.
About us
In Rheumatology we are an established but growing team of Consultants, Junior Doctors, Nurses , AHPs, secretaries and Admin. You will be working closely with a team of 5 specialist nurses and other members of the team in a friendly and supportive environment.
The trust is proud to be the main employer in Gloucestershire and among the top 10 trusts in the south west region.
Our trust values are
- We are Caring always showing kindness and concern for others
- We are Compassionate focusing on our relationships with others by listening respecting and valuing their experiences
- We are Inclusive ensuring everyone gets the care and support they need, regardless of identity or background
- We are Accountable taking personal responsibility for our actions, decisions and behaviours
Job description
Job responsibilities
Clinical Responsibilities/Key Responsibilities
- To provide a friendly, welcoming and professional first point of contact on the telephone.
- Deal with calls and emails in a timely manner taking appropriate action as required. Triaging contacts to the advice line . Providing non clinical information and recognizing when to redirect and book patients in for a nurse consultation
- To book patients into call back clinics using the hospital IT systems accurately
- To record all contacts to the advice line and update patient records accordingly
- To adhere to all Trust policies and procedures
- To support the nursing team with the organization and booking of patients for group training sessions
- To assist the nursing team in delivery of group training sessions
- To assist the nursing team in joint injection clinics
- To provide nursing team administrative support to arrange medication for patients that are delivered via the homecare service
Please see attached Job description for more details
Contact Details
Alison Eamer (Lead Rheumatology Nurse)
alison.eamer@nhs.net
0300 4225357
For further information or an informal visit please contact.
Job description
Job responsibilities
Clinical Responsibilities/Key Responsibilities
- To provide a friendly, welcoming and professional first point of contact on the telephone.
- Deal with calls and emails in a timely manner taking appropriate action as required. Triaging contacts to the advice line . Providing non clinical information and recognizing when to redirect and book patients in for a nurse consultation
- To book patients into call back clinics using the hospital IT systems accurately
- To record all contacts to the advice line and update patient records accordingly
- To adhere to all Trust policies and procedures
- To support the nursing team with the organization and booking of patients for group training sessions
- To assist the nursing team in delivery of group training sessions
- To assist the nursing team in joint injection clinics
- To provide nursing team administrative support to arrange medication for patients that are delivered via the homecare service
Please see attached Job description for more details
Contact Details
Alison Eamer (Lead Rheumatology Nurse)
alison.eamer@nhs.net
0300 4225357
For further information or an informal visit please contact.
Person Specification
Qualifications
Essential
- GCSE or Equivalent in English and maths
Desirable
- Nationally recognised qualification in health and or social care
- Completion of a Care certificate
Knowledge and skills
Essential
- Clear communication skills verbally. In writing and the use of IT
- Ability to switch between different activities and unpredictable demands
- Ability to work with minimal supervision to a high standard
- Willingness to undertake appropriate training
Desirable
- Awareness of Healthcare policies and procedures
Clinical/experience
Essential
- Experience of time management and prioritizing work
Desirable
- Previous experience in a healthcare or social care environment
Personal Attributes
Essential
- Reliable, adaptable and aependable
- A desire to work within the hospital environment caring for people with kindness, compassion and with dignity and respect
- Ability to work on own initiative and as part of a team
- Enthusiastic and self-aware
- Creative and Flexible
Person Specification
Qualifications
Essential
- GCSE or Equivalent in English and maths
Desirable
- Nationally recognised qualification in health and or social care
- Completion of a Care certificate
Knowledge and skills
Essential
- Clear communication skills verbally. In writing and the use of IT
- Ability to switch between different activities and unpredictable demands
- Ability to work with minimal supervision to a high standard
- Willingness to undertake appropriate training
Desirable
- Awareness of Healthcare policies and procedures
Clinical/experience
Essential
- Experience of time management and prioritizing work
Desirable
- Previous experience in a healthcare or social care environment
Personal Attributes
Essential
- Reliable, adaptable and aependable
- A desire to work within the hospital environment caring for people with kindness, compassion and with dignity and respect
- Ability to work on own initiative and as part of a team
- Enthusiastic and self-aware
- Creative and Flexible
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
