Appointments Officer, Band 3

Job summary

To act as a member of the Radiology Appointments Booking Team providing a county wide appointment booking service for patients ensuring wait time targets and clinical targets are met and all capacity efficiently used.

Main duties of the job

Efficiently monitor and maintain waiting lists, ensuring adherence to Trust and clinical targets for all sites on a county wide basis.

Effectively monitor and maintain the CRIS system ensure accuracy of data, identification and resolution of system errors.

Provide an efficient, supportive and informative service to patients, relatives and carers.

Effective use of county wide appointment capacity to ensure optimum use involving decisions on flexing modality capacity to meet new and follow-up clinical and wait time constraints.

Using knowledge and experience to provide service managers with timely information to enable action on capacity shortfalls and giving opinions on reallocation of capacity as appropriate.

Investigation and effective follow - through on DNA patients.

Timely and accurate cancellation of appointment lists and appropriate scheduling of appointments.

Prioritise and organise own daily activities with minimal direct supervision.

Liaise and work with line management to ensure compliancy of daily service management. Highlight any issues to line management which may have a detrimental impact on workload or staff etc.

Assist with provision of absence cover for colleagues or any duties as requested by management to meet service demand.

About us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.

As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.