Waiting List & Admissions Co-ordinator, Band 3

Job summary

A fixed term position at 37.5 hours a week

The post-holder will provide a full and confidential cardiac and respiratory diagnostic admission service for the Trust. This will include administration to enable provision of patient care and speciality services.

Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians. The post-holder will be expected to work as part of the Cardiology and Respiratory teams but also support the reception teams as needed.

Additional contract details: Secondment available

Main duties of the job

Waiting List & Admissions Co-ordinators are responsible for:

- Providing a comprehensive administrative booking service to the medical staff and their supporting team.

- Providing cover for colleagues in their absence to maintain service levels

- Ensuring excellent communication is provided to patients, relatives, general practitioners and other hospital staff to ensure a proficient, high-quality service for patients and clinicians.

- Ensuring all clinics are used to their full capacity and that any vacant slots are fully utilised and acted upon to maximise capacity

- Regularly informing the Waiting List & Admissions Supervisor about progress and flags up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc

- Managing the pathway for patients referred in ensuring they are monitored to minimise/avoid breach

- Carrying out regular review and administrative validation of the waiting lists

- Supporting the achievement of Trust performance by ensuring administrative standards are met e.g., booking diagnostic tests within 6 weeks and any potential 52-week breaches are escalated to the Waiting List & Admissions Supervisor, Heads of Cardiac and Respiratory Investigations, or General Management.

- Ensuring all clinic cancellations/alterations are dealt with efficiently and in line with the Trust's 8 week annual/study leave policy

About us

I am delighted you are interested in the Medicine Division Waiting List & Admissions Co-ordinator position here at Gloucestershire Hospitals NHS Foundation Trust. We provide acute hospital services from two large district general hospitals, Cheltenham General Hospital and Gloucestershire Royal Hospital. Maternity Services are also provided at Stroud Maternity Hospital. We remain the major provider of secondary care services in the area and analysis shows that for Gloucestershire we are the leading acute healthcare provider by a significant margin.

Here at Gloucestershire Hospitals NHS Foundation Trust, our patients are at the heart of everything we do, and pivotal to this are our Secretarial and Administration Teams, whose dedication, expertise and kindness ensures that patients receive the very best care throughout their pathway through our services. I wish you every success with your application to join this team.