Job summary
Medical Secretary, Band 3 (22.5 hours a week)
The post-holder will provide an efficient, confidential and professional secretarial service to the Trauma & Orthopaedic Team. This will include administration and secretarial support to enable provision of patient care and speciality services.
Main duties of the job
Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians. The post-holder will be expected to work as part of the support team and will report to the Lead Co-Ordinator.
While previous medical secretary experience is desirable, however not essential as upon joining the team, full training will be given
About us
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.
As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Job description
Job responsibilities
Key Responsibilities
Whilst the organisation and structure within specialities/divisions may vary the specific remit of this role will include:
Transcription
Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance.
Outcomes, Results and Clinics
- Tracking of results/ appointments and highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc, to ensure that RTT guidelines are achieved for patients.
- Booking in patients for surgery, alongside the utilisation of theatre lists.
Specialty Specific Support
- Providing a comprehensive secretarial support to the consultant surgeons whilst being the first point of call for patients, GPs, family members and other professional colleagues and organisations.
- Regularly informing the Lead Co-Ordinator about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc
- Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc
Job description
Job responsibilities
Key Responsibilities
Whilst the organisation and structure within specialities/divisions may vary the specific remit of this role will include:
Transcription
Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance.
Outcomes, Results and Clinics
- Tracking of results/ appointments and highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc, to ensure that RTT guidelines are achieved for patients.
- Booking in patients for surgery, alongside the utilisation of theatre lists.
Specialty Specific Support
- Providing a comprehensive secretarial support to the consultant surgeons whilst being the first point of call for patients, GPs, family members and other professional colleagues and organisations.
- Regularly informing the Lead Co-Ordinator about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc
- Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc
Person Specification
Qualifications
Essential
- Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
- RSA Level three/Speed typing qualification or demonstrable experience (min 60 wpm)
- NVQ in Administration level 3 Computer literate in Microsoft Office packages
Knowledge and Experience
Essential
- Appropriate experience in a hospital or office environment
- Previous secretarial experience
- Accurate audio typing
- Understanding and previous experience in medical terminology
- Knowledge and awareness of health and safety issues, risk management, and data protection act
Skills
Essential
- Good command and understanding of English, punctuation and grammar
- Flexible team worker
- Motivated and innovative
- Good communication and social skills
Person Specification
Qualifications
Essential
- Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
- RSA Level three/Speed typing qualification or demonstrable experience (min 60 wpm)
- NVQ in Administration level 3 Computer literate in Microsoft Office packages
Knowledge and Experience
Essential
- Appropriate experience in a hospital or office environment
- Previous secretarial experience
- Accurate audio typing
- Understanding and previous experience in medical terminology
- Knowledge and awareness of health and safety issues, risk management, and data protection act
Skills
Essential
- Good command and understanding of English, punctuation and grammar
- Flexible team worker
- Motivated and innovative
- Good communication and social skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
