Endoscopy Booking Supervisor (Secondment 12 months), Band 4

Job summary

The post-holder will supervise the provision of an efficient Endoscopy Booking Team and expected to manage a team of staff. The role will ensure appropriate support to the booking team ensuring the right task is undertaken by the right resource along with appropriate training. The post holder supports the Waiting List Manager and the general management team in the delivery of two week wait targets, RTT waiting times and diagnostic targets for Endoscopy. This will include administration support to enable provision of patient care. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high quality service for patients and clinicians. The post-holder will be expected to share the supervision of the booking with the other Band 4 and cover where required.

Additional working pattern details: Monday to Friday 37.5 hours per week

Main duties of the job

- Line manage staff and take lead role in their training.

- Manage all HR aspects of role.

- Regular meetings to cascade information.

- Monitor the accuracy of work produced from within the booking team. Ensure that EMS and Trak are maintained accurately.

- Ensuring that lists are back-filled where appropriate.

- Ensure that specialty rules are understood by the booking team.

- Liaise with appropriate departments to ensure that any new services introduced run smoothly and efficiently.

- Support the resolution of complaints.

About us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.

As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.