Job summary
The Medical Day Unit is a busy and dynamic outpatient department that provides a wide range of treatments and diagnostic procedures, including:
- Intravenous infusions
- Blood transfusions
- Diagnostic endocrine testing
- Other scheduled day-case therapies
We offer a supportive and welcoming environment where staff work collaboratively to deliver safe, efficient, and patient-centred care.
We are looking for a motivated and enthusiastic Band 3 Technician to join our friendly team on a permanent basis.
As a key member of the unit, you will provide clinical and non-clinical support to ensure the smooth running of the department. The role includes assisting registered nurses, supporting patient flow, preparing clinical areas, and helping maintain high standards of safety and cleanliness.
Cannulation skills are desirable but not essential--full training and ongoing support will be provided for the right candidate.
This role is well-suited to someone who enjoys variety, teamwork, and delivering high-quality care in a fast-paced outpatient setting.
Essential:
- Good communication and teamwork skills
- Ability to work in a busy clinical environment
- Compassionate and patient-centred approach
- Willingness to learn and undertake new competencies
- Reliable, organised, and adaptable
Working Pattern: Monday-Friday 07:00-17:00, Saturday 08:00-16:00
Main duties of the job
- Support the preparation and delivery of intravenous infusions and other treatments
- Assist with patient observations and monitoring, under supervision
- Maintain stock levels and ensure clinical areas are well organised
- Support clinical staff with daily workflow and patient movement
- Contribute to infection control and health & safety standards
- Liaise with patients, families, and multidisciplinary teams
- Assist with administrative duties as required
- Participate in training, competency development, and reflective practice
About us
Our patients may attend regularly for long-term treatments or visit us for a single procedure. Regardless of the reason for their visit, our aim is to create a calm, welcoming environment and ensure every patient receives clear information about their treatment and feels at ease during their stay.
A designated coordinator is on duty each day to maintain smooth patient flow, support staff, and help manage any challenges that arise. Good communication and teamwork are essential to how we work, and we encourage open dialogue and shared problem-solving.
Training and Development
We are committed to supporting professional growth. Staff joining the unit will receive:
- Full orientation to the department
- Training in cannulation and venepuncture (if not already competent)
-Opportunities to develop clinical skills related to infusions and specialist treatments
- Access to study days and trust-wide learning resources
- Regular supervision and support from senior nursing staff
We encourage continuous learning and aim to help every team member reach their full potential.
Team Culture
Our team values:
- Respect and kindness in all interactions
- Collaboration and shared responsibility
- Patient-centred care
- A positive, supportive working environment
Although the work can be busy, we look out for one another and always strive to maintain a team culture where staff feel valued and included.
Job description
Job responsibilities
Communication & Interpersonal Skills
- Communicate effectively with patients, carers, visitors and team
- Demonstrate compassion, empathy and respect
- Ensure all patient related information is treated sensitively and adhere to the principles of confidentiality
- Document clearly in the patients pathway and notes as required
- Work as part of a team in a busy and ever-changing environment
Organisational Skills
- Time management skills
- Organisational skills required
- Prioritising of workload
Personal Qualities
- Team player
- Able to cope under pressure
- Proactive/takes own initiative
- Able to work independently
- Ability to inform Nurse in Charge of any potential situations regarding patient care
Knowledge, Skills, Experience and Aptitude Required
- HCSW with experience in health care setting
- Evidence of ongoing competency
- Ability to communicate effectively
- Assess patients; within clearly defined parameters by measuring, recording and informing Registered Nurses of any relevant findings
- Assist in the admission and discharge of patients, ensuring they are safe to discharge
Physical Skills
- Ability to competently perform cannulation/venepuncture
- Standard/advanced keyboard skills
- Use of tools/equipment
- Manual dexterity
IT Proficiency
- Level of knowledge of specific IT systems required (such as Trak care, Microsoft Word, ESR and EPR)
Dimensions
- To work as a member of the team and contribute to the effective running of the clinical area
- To contribute to achieving our service delivery standards
- To work a shift pattern this is determined by service requirement, but also conforms to the European Working Time Directive
- No budgetary responsibility
- To contribute to the continued improvement of our services
Physical, Mental and Emotional effort and working conditions
- The unit is busy and very spaced out, so the work can be tiring
- Computers are used on the unit frequently
Key Result Areas
- Carry out tasks as delegated by the Registered Nurses, working strictly within the competencies as stipulated by the Trust; including:
- Cannulation
- Venepuncture
- ECG recording
- Carry out blood pressure, pulse, temperature, respirations and escalating concerns to Registered Nurses
Job description
Job responsibilities
Communication & Interpersonal Skills
- Communicate effectively with patients, carers, visitors and team
- Demonstrate compassion, empathy and respect
- Ensure all patient related information is treated sensitively and adhere to the principles of confidentiality
- Document clearly in the patients pathway and notes as required
- Work as part of a team in a busy and ever-changing environment
Organisational Skills
- Time management skills
- Organisational skills required
- Prioritising of workload
Personal Qualities
- Team player
- Able to cope under pressure
- Proactive/takes own initiative
- Able to work independently
- Ability to inform Nurse in Charge of any potential situations regarding patient care
Knowledge, Skills, Experience and Aptitude Required
- HCSW with experience in health care setting
- Evidence of ongoing competency
- Ability to communicate effectively
- Assess patients; within clearly defined parameters by measuring, recording and informing Registered Nurses of any relevant findings
- Assist in the admission and discharge of patients, ensuring they are safe to discharge
Physical Skills
- Ability to competently perform cannulation/venepuncture
- Standard/advanced keyboard skills
- Use of tools/equipment
- Manual dexterity
IT Proficiency
- Level of knowledge of specific IT systems required (such as Trak care, Microsoft Word, ESR and EPR)
Dimensions
- To work as a member of the team and contribute to the effective running of the clinical area
- To contribute to achieving our service delivery standards
- To work a shift pattern this is determined by service requirement, but also conforms to the European Working Time Directive
- No budgetary responsibility
- To contribute to the continued improvement of our services
Physical, Mental and Emotional effort and working conditions
- The unit is busy and very spaced out, so the work can be tiring
- Computers are used on the unit frequently
Key Result Areas
- Carry out tasks as delegated by the Registered Nurses, working strictly within the competencies as stipulated by the Trust; including:
- Cannulation
- Venepuncture
- ECG recording
- Carry out blood pressure, pulse, temperature, respirations and escalating concerns to Registered Nurses
Person Specification
Qualifications and Training
Essential
- GCSE (or equivalent) in Maths and English Grade 4 or above
Desirable
- Evidence of a completed care certificate
Knowledge and Skills
Essential
- Ability to priorities own workload and that of others as appropriate
- Compassionate and respectful, with a caring and non-judgmental approach.
- Ability to priorities own workload and that of others as appropriate
- Excellent communication and interpersonal skills
Clinical/Experience
Essential
- Experience of working within an acute clinical environment
Desirable
- Previous experience within a relevant specialty
Person Specification
Qualifications and Training
Essential
- GCSE (or equivalent) in Maths and English Grade 4 or above
Desirable
- Evidence of a completed care certificate
Knowledge and Skills
Essential
- Ability to priorities own workload and that of others as appropriate
- Compassionate and respectful, with a caring and non-judgmental approach.
- Ability to priorities own workload and that of others as appropriate
- Excellent communication and interpersonal skills
Clinical/Experience
Essential
- Experience of working within an acute clinical environment
Desirable
- Previous experience within a relevant specialty
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
