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Gloucestershire Hospitals NHS Foundation Trust

SACT and Specialist Pathway Coordinator Supervisor, Band 4

The closing date is 15 December 2025

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Job summary

An rare and exciting position has arisen for a Full-Time (37.5 hours) B4 SACT & Specialist Pathway Supervisor to join our extremely busy Oncology & Haematology Department Bookings service.

The post holder will supervise our teams of SACT & Specialist Pathway Coordinators and Admin Support Officers in the Oncology and Haematology departments based at Cheltenham General Hospital.

The ideal candidate will possess excellent organisational and communication skills, together with a strong, proven administration and supervisory background, preferably within the NHS.

The post-holder should have the drive and commitment to deliver an excellent service to our patients at a most sensitive and challenging time.

This opportunity will be a challenging yet rewarding post working in a busy environment with plenty of patient contact.

Main duties of the job

The post-holder will provide and supervise an efficient, confidential and professional administration service to the clinical teams.

The successful candidate will be self-motivated, enthusiastic and be able to demonstrate the following:

- Have excellent verbal and written communication skills.

- Have good organisational and diary management skills.

- Possess the ability to prioritize their own workload within a tight deadline together with their junior co-workers.

- Manage a team working in two departments.

- Cope well under pressure.

- Work well within a team and on their own.

- Demonstrate initiative and flexibility together with good attention to detail.

You will work closely with the consultants and nursing teams to help them provide the best possible care for our patients across Gloucestershire.

About us

Gloucestershire Hospitals NHS Foundation Trust is based at both Gloucestershire Royal Hospital and Cheltenham General Hospital.

Our Haematology Department is based in both Gloucestershire Royal and Cheltenham General hospitals with the admin team working across both sites.

Our Oncology Department is based in Cheltenham General Hospital.

As supervisor, you will be required to split your time between both departments to provide support and oversight to the admin teams.

You will also be required on occasion to attend meetings in Gloucestershire Royal Hospital.

Details

Date posted

01 December 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year (pa, pro rata if part-time)

Contract

Permanent

Working pattern

Full-time

Reference number

318-25-T0738

Job locations

Cheltenham General Hospital

Sandford Road

Cheltenham

GL53 7AN


Job description

Job responsibilities

Supervision and oversight of the team of Pathway Coordinators to ensure that all clinic outcomes, booking requests and treatment schedules are processed accurately and efficiently.

Create, maintain and distribute service rotas for the booking teams to ensure cover arrangements are robust for absences/annual/sick leave in order that service provision is maintained.

Take part in the recruitment process to ensure the team is appropriately resourced. Ensure appropriate induction and supervision and training plans for new staff to ensure a supported entry to the team.

Undertake appraisals for the team and ensure the team maintain their mandatory training records.

To ensure patients receive appointments within clinical and Trust waiting time targets.

Ensure data quality and accuracy of all booking processes and procedures.

Support and back-fill absences as required within the booking service to ensure good team work.

For full details please read the Job Description.

Job description

Job responsibilities

Supervision and oversight of the team of Pathway Coordinators to ensure that all clinic outcomes, booking requests and treatment schedules are processed accurately and efficiently.

Create, maintain and distribute service rotas for the booking teams to ensure cover arrangements are robust for absences/annual/sick leave in order that service provision is maintained.

Take part in the recruitment process to ensure the team is appropriately resourced. Ensure appropriate induction and supervision and training plans for new staff to ensure a supported entry to the team.

Undertake appraisals for the team and ensure the team maintain their mandatory training records.

To ensure patients receive appointments within clinical and Trust waiting time targets.

Ensure data quality and accuracy of all booking processes and procedures.

Support and back-fill absences as required within the booking service to ensure good team work.

For full details please read the Job Description.

Person Specification

Qualifications

Essential

  • GCSE Maths and English, Grade C and above
  • Computer literate in Microsoft Office packages

Desirable

  • NVQ in Administration level 3 or equivalent

Knowledge & Skills

Essential

  • Excellent written and verbal communication skills with ability to communicate clearly and effectively with all levels of staff and public
  • Excellent organisational skills to manage team workload and assist clinical team/department/consultant etc in running a smooth service
  • Previous experience managing a team or supervising staff
  • Knowledge and awareness of health and safety issues, risk management, and data protection act

Experience

Essential

  • Previous booking office experience (or equivalent)
Person Specification

Qualifications

Essential

  • GCSE Maths and English, Grade C and above
  • Computer literate in Microsoft Office packages

Desirable

  • NVQ in Administration level 3 or equivalent

Knowledge & Skills

Essential

  • Excellent written and verbal communication skills with ability to communicate clearly and effectively with all levels of staff and public
  • Excellent organisational skills to manage team workload and assist clinical team/department/consultant etc in running a smooth service
  • Previous experience managing a team or supervising staff
  • Knowledge and awareness of health and safety issues, risk management, and data protection act

Experience

Essential

  • Previous booking office experience (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Cheltenham General Hospital

Sandford Road

Cheltenham

GL53 7AN


Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Cheltenham General Hospital

Sandford Road

Cheltenham

GL53 7AN


Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Administration Manager

Jennifer Wike

jennifer.wike@nhs.net

03004224029

Details

Date posted

01 December 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year (pa, pro rata if part-time)

Contract

Permanent

Working pattern

Full-time

Reference number

318-25-T0738

Job locations

Cheltenham General Hospital

Sandford Road

Cheltenham

GL53 7AN


Supporting documents

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