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Gloucestershire Hospitals NHS Foundation Trust

Clinical Healthcare Support Worker, Band 3

The closing date is 15 July 2025

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Job summary

You will be working as part of the day surgery team in Gloucestershire Royal Hospital delivering exceptional care for the patients attending the unit. Day case surgery is becoming more common, it now makes up approximately 70% of all surgery performed. The patients will expect, and will receive, the highest standards of professional care by all members of the team involved.

Main duties of the job

  • To provide high quality nursing care whilst working within limitations of the role and understanding how to escalate when required.
  • To work effectively as a member of the multidisciplinary team
  • Maintain and develop high standards of care
  • Work proactively to ensure that all patients expectations and needs are met within a timely manner
  • Respond to emergency situations with composure, maintaining patient safety and seeking immediate support whilst supporting the patient, family and other staff as required.
  • The ability to maintain clear, accurate and concise patient records in keeping with departmental and professional standards.
  • Report near misses and untoward incidents, complaints, emergencies, injury or medication efforts via the trust reporting system and assist lead staff in investigating as required.

About us

  • Mayhill Unit prides themselves on having a positive culture and this is reflected in the feedback we receive from our patients
  • Mayhill Unit is open Monday - Friday (excluding bank holidays) and we work shifts between the hours of 0700 and 2100.
  • You will be involved in the pre and post operative care for a number of surgeries including a variety of specialities such as Head and Neck, Colorectal and Upper Gastrointestinal, Gynecological, Breast, Vascular and Trauma.

Details

Date posted

08 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year (pro rata if part time)

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

318-25-T0490

Job locations

Gloucester Royal Hospital

Great Western Road

Gloucester

GL1 3NN


Job description

Job responsibilities

  • To communicate effectively, especially where patient ability to do so is compromised.
  • Ability to disseminate contentious and delicate information appropriately
  • To deliver safe care within a challenging and changing clinical environment.
  • To adhere to all Trust policies and procedures and professional code of conduct.
  • To input and retrieve patient and staff information from computer-based systems.
  • As a Health Care Assistant, you will be responsible for participating and assisting in the delivery of care / services to patients
  • Provide safe and compassionate care of a high standard under supervision of registered nurses
  • Assisting patients with activities of daily living including personal care and nutritional and dietary support
  • Recording of observations and assessments of patientsadditional supportive tasks as directed by registered nurse e.g. venepuncture and ECGs

Job description

Job responsibilities

  • To communicate effectively, especially where patient ability to do so is compromised.
  • Ability to disseminate contentious and delicate information appropriately
  • To deliver safe care within a challenging and changing clinical environment.
  • To adhere to all Trust policies and procedures and professional code of conduct.
  • To input and retrieve patient and staff information from computer-based systems.
  • As a Health Care Assistant, you will be responsible for participating and assisting in the delivery of care / services to patients
  • Provide safe and compassionate care of a high standard under supervision of registered nurses
  • Assisting patients with activities of daily living including personal care and nutritional and dietary support
  • Recording of observations and assessments of patientsadditional supportive tasks as directed by registered nurse e.g. venepuncture and ECGs

Person Specification

Qualifications

Essential

  • GCSE (or equivalent) in Maths and English Grade 4 or above

Desirable

  • Evidence of a completed care certificate

Knowledge

Essential

  • Ability to prioritise own workload and that of others as appropriate
  • Personally resilient and able to manage complexity and work in an ambiguous or changing environment
  • Excellent communication and interpersonal skills
  • Ability to effectively and appropriately escalate concerns

Experience

Essential

  • Experience of working within an acute clinical environment

Desirable

  • Previous experience within a relevant specialty

Personal Attributes

Essential

  • Ability to act as a role model
  • Enthusiastic and self-aware
  • Flexible, reliable, adaptable and dependable
  • Team focused
Person Specification

Qualifications

Essential

  • GCSE (or equivalent) in Maths and English Grade 4 or above

Desirable

  • Evidence of a completed care certificate

Knowledge

Essential

  • Ability to prioritise own workload and that of others as appropriate
  • Personally resilient and able to manage complexity and work in an ambiguous or changing environment
  • Excellent communication and interpersonal skills
  • Ability to effectively and appropriately escalate concerns

Experience

Essential

  • Experience of working within an acute clinical environment

Desirable

  • Previous experience within a relevant specialty

Personal Attributes

Essential

  • Ability to act as a role model
  • Enthusiastic and self-aware
  • Flexible, reliable, adaptable and dependable
  • Team focused

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucester Royal Hospital

Great Western Road

Gloucester

GL1 3NN


Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucester Royal Hospital

Great Western Road

Gloucester

GL1 3NN


Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Sister

Naomi Brown

Naomi.Brown7@nhs.net

03004226751

Details

Date posted

08 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year (pro rata if part time)

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

318-25-T0490

Job locations

Gloucester Royal Hospital

Great Western Road

Gloucester

GL1 3NN


Supporting documents

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