Medical Secretary, Band 3- Head & Neck

Job description

Job responsibilities

Key Result Areas

Whilst the organisation and structure within specialities/divisions may vary the specific remit of this role will include:

Transcription

Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance.

Outcomes, Results and Clinics

- Tracking of results/ appointments and highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc, to ensure that RTT guidelines are achieved for patients.

Specialty Specific Support

- Providing a comprehensive secretarial support to the consultant surgeons whilst being the first point of call for patients, GPs, family members and other professional colleagues and organisations.

- Regularly informing the Secretary Supervisor about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc

- Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc

Service Improvement

- Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements.

-As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately.

Team-working

- To work cohesively with the Secretary Supervisor to ensure that administrative work is shared out equally and performed to excellent, efficient and safe standards

- To cover colleagues during absences/annual/sick leave as directed. You may also be required to undertake job rotation for cross cover as well as for development and training purposes.

- Undertaking routine office duties including electronic note tracking, photocopying and filing of correspondence and results and maintenance of records.

- Liaise with relevant team members to ensure that any process changes run smoothly and efficiently.

- Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager.

Person Specification

Qualifications

Essential

• GCSE English and Maths at Grade C or above, or equivalent

Desirable

• Typewriting / word processing RSA Level 3 or equivalent practical experience
• NVQ in Administration level 3 computer literate in Microsoft Office packages

Experience

Essential

• Previous experience of dealing with members of the public
• Experience of using own initiative, prioritising workload and utilising organisational skills

Desirable

• Previous experience working in a busy office
• Experience of data entry, maintaining databases and data validation of electronic records
• Working experience of TRAK/EPR/PACS/Infoflex

Knowledge / Skills

Essential

• Good command and understanding of English, punctuation and grammar
• Effective, fast and accurate keyboard skills
• Good computer skills with working knowledge of Microsoft Office including Word, Excel, Outlook/Diary management

Desirable

• Knowledge of NHS systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital

Great Western Road

Gloucester

GL1 3NN

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)