Job summary
Voluntary Services Manager, Band 6 (30 hours a week)
A unique and exciting opportunity has arisen for a highly motivated, passionate individual to lead our voluntary service in a fast-paced and ever-changing environment. This role will work at band 6 to lead, coordinate and grow the development and delivery of Voluntary Services across Gloucestershire Hospitals NHS Foundation Trust. To build relationships with key partners in the community, supporting the development of a system-wide volunteering strategy to provide a diverse range of volunteering opportunities in Gloucestershire. We are a small, passionate team supporting our Trust to provide a good experience to our patients, carers and staff. Come and join us.
Main duties of the job
The purpose of this role is to lead and coordinate the development and delivery of Voluntary Services across the organisation. This role will be responsible for working with Volunteers and Trust staff to:
- Ensure a consistent approach to volunteering is developed and adhered to across the Trust.
- Effective recruitment, induction and training of new volunteers, working with HR and training colleagues to ensure a streamlined approach.
- Effective management of existing volunteers including training, scheduling, development and provision of ongoing support to volunteers
- Ensure delivery of regular communication with volunteers
- Development of voluntary services and roles to meet evolving needs across the Trust.
- Provide a focal point for any enquiry or request for information or advice relating to voluntary services
- Monitoring and manage volunteer performance
- Oversee effective and efficient volunteer administrative service including systems for stock control, scheduling and volunteer records.
- Production of reports on voluntary activities and participation in policy developments as necessary
- Continuously developing and growing the service
- Play an active role with partners in the integrated care system to develop our volunteering strategy
Delegated budgetary management to Volunteer Services as directed by Head of Patient Experience.
About us
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Job description
Job responsibilities
- Independently lead, coordinate and develop volunteering services and volunteers at the Trust across all sites
- This will include recruitment, training, ongoing management and support of volunteers
- Close working with Trust staff colleagues to identify need, training and development opportunities for volunteers
- Lead on the development and implementation of systems and processes which will enable volunteers to apply their skills and knowledge effectively and appropriately
- Ensure consistent approach to volunteering services, including administrative functions, across Trust sites
- Communication build effective relationships and liaise with internal and external agencies with respect to volunteering services information, advice, publicity and guidance
- Ensure policies relating to Volunteering Services are consistent and meet Trust standards
- Ensure development and maintenance of systems for Volunteer records and database
- Independently lead on production of monitoring reports, analysis and modification of the service as required and as directed by the Head of Patient Experience
- Ensure that the Volunteering Services budget is managed effectively
- Deal with any disciplinary or performance management issues
- Line management of Voluntary Services Officer
- Work with clinical and non-clinical leads to identify and develop new volunteer roles
- Ensuring all volunteers are up to date with mandatory training
- Manage risk assessments for volunteer roles and working areas
- Active participation in Go Volunteer Gloucestershire collaborative
- Active participation in local volunteer network groups
- Organisation of the annual volunteer long service recognition event
- Organisation of events and communication to celebrate National Volunteers Week
- Active participation in national volunteer collaboratives such as NHS Englands volunteer forums
- Proactive engagement with spiritual care team and their volunteer team to ensure streamlined approach to recruitment, training & communication with volunteers
Physical, Mental and Emotional Effort
- Physical effort: the role will be a combination of desk/office-based activities and regularly meeting with volunteers and members of staff across both Gloucestershire Royal and Cheltenham General Hospital sites. This will require sitting at a desk in front of a computer and walking reasonable distances of the hospital sites. There will be periods of time which are regularly spent on the phone.
- Mental effort: there is requirement on the role holder to engage in long periods of time in front of the computer. There is likely to be regular interruptions from the phone, emails and volunteers visiting in person. Being the point of contact for volunteers who may have dealt with a difficult or upsetting situation whilst volunteering. Being the point of contact for volunteers who may disclose their own personal life stories which may be upsetting or distressing.
Contact Information
Katherine Holland (Head of Patient Experience)
katherine.holland@nhs.net
Alternatively please contact the Patient Experience Team on 0300 422 5733 or07870 908873
Job description
Job responsibilities
- Independently lead, coordinate and develop volunteering services and volunteers at the Trust across all sites
- This will include recruitment, training, ongoing management and support of volunteers
- Close working with Trust staff colleagues to identify need, training and development opportunities for volunteers
- Lead on the development and implementation of systems and processes which will enable volunteers to apply their skills and knowledge effectively and appropriately
- Ensure consistent approach to volunteering services, including administrative functions, across Trust sites
- Communication build effective relationships and liaise with internal and external agencies with respect to volunteering services information, advice, publicity and guidance
- Ensure policies relating to Volunteering Services are consistent and meet Trust standards
- Ensure development and maintenance of systems for Volunteer records and database
- Independently lead on production of monitoring reports, analysis and modification of the service as required and as directed by the Head of Patient Experience
- Ensure that the Volunteering Services budget is managed effectively
- Deal with any disciplinary or performance management issues
- Line management of Voluntary Services Officer
- Work with clinical and non-clinical leads to identify and develop new volunteer roles
- Ensuring all volunteers are up to date with mandatory training
- Manage risk assessments for volunteer roles and working areas
- Active participation in Go Volunteer Gloucestershire collaborative
- Active participation in local volunteer network groups
- Organisation of the annual volunteer long service recognition event
- Organisation of events and communication to celebrate National Volunteers Week
- Active participation in national volunteer collaboratives such as NHS Englands volunteer forums
- Proactive engagement with spiritual care team and their volunteer team to ensure streamlined approach to recruitment, training & communication with volunteers
Physical, Mental and Emotional Effort
- Physical effort: the role will be a combination of desk/office-based activities and regularly meeting with volunteers and members of staff across both Gloucestershire Royal and Cheltenham General Hospital sites. This will require sitting at a desk in front of a computer and walking reasonable distances of the hospital sites. There will be periods of time which are regularly spent on the phone.
- Mental effort: there is requirement on the role holder to engage in long periods of time in front of the computer. There is likely to be regular interruptions from the phone, emails and volunteers visiting in person. Being the point of contact for volunteers who may have dealt with a difficult or upsetting situation whilst volunteering. Being the point of contact for volunteers who may disclose their own personal life stories which may be upsetting or distressing.
Contact Information
Katherine Holland (Head of Patient Experience)
katherine.holland@nhs.net
Alternatively please contact the Patient Experience Team on 0300 422 5733 or07870 908873
Person Specification
Qualifications
Essential
- Degree level qualification or equivalent experience
- IT skills at Level 2 or equivalent experience i.e. Word, Excel, PowerPoint, Outlook
- Evidence of continuing, relevant professional development
Experience
Essential
- Substantial, relevant, demonstrable experience of managing people
- Substantial, demonstrable experience of providing high quality customer service
- Appropriate, demonstrable experience of leading a large and diverse team
- Substantial, demonstrable experience of using databases
Desirable
- Substantial experience of working in the NHS
Knowledge / Skills
Essential
- Excellent, demonstrable communication skills, both verbal and written with excellent attention to detail
- Demonstrable ability to initiate and successfully deliver innovative and constructive projects using quality improvement methodology
- Demonstrable ability to accurately gather, input, interpret and report activity data appropriate to audience using IT skills
- Demonstrable ability to build relationships with partner organisations
- Excellent knowledge of the voluntary and community sector, policy and legislation
- Excellent, demonstrable customer service skills e.g. problem solving, negotiation, confidentiality, interviewing and sign posting
Person Specification
Qualifications
Essential
- Degree level qualification or equivalent experience
- IT skills at Level 2 or equivalent experience i.e. Word, Excel, PowerPoint, Outlook
- Evidence of continuing, relevant professional development
Experience
Essential
- Substantial, relevant, demonstrable experience of managing people
- Substantial, demonstrable experience of providing high quality customer service
- Appropriate, demonstrable experience of leading a large and diverse team
- Substantial, demonstrable experience of using databases
Desirable
- Substantial experience of working in the NHS
Knowledge / Skills
Essential
- Excellent, demonstrable communication skills, both verbal and written with excellent attention to detail
- Demonstrable ability to initiate and successfully deliver innovative and constructive projects using quality improvement methodology
- Demonstrable ability to accurately gather, input, interpret and report activity data appropriate to audience using IT skills
- Demonstrable ability to build relationships with partner organisations
- Excellent knowledge of the voluntary and community sector, policy and legislation
- Excellent, demonstrable customer service skills e.g. problem solving, negotiation, confidentiality, interviewing and sign posting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
