Job summary
The key responsibility of this role will be to lead on the strategic development and operational delivery of Private Patient Services at the Trust and:
- Improve the private offering for all stakeholders; and,
- Generate profit to be re-invested in services, to support continued achievement of the highest possible standards of healthcare for all patients and improve the staff experience of working here.
The post holder will work with the Head of Private Patients' Services, operational and clinical leadership teams and the Trusts' executive leadership.
The role will be ideal for emergent and established leaders interested in service improvement and the commercial development of services.
The ideal candidate is likely to have:
Main duties of the job
The successful candidate will lead on and enable improvements across the following areas within private patient services:
Operational development
Service and quality improvement
Planning and strategic development
Partnership development
Clinical governance and oversight of services
Equality, Diversity & Inclusion
This role does not involve direct line management of any staff.
The post holder will need to be able balance competing priorities and be willing to tackle issues firmly but sensitively. Other skills required may include the ability to:
Know how and when to challenge the status quo
Dovetail between day-to-day activities, major issues and long-term direction
Demonstrate awareness of relevant national and local contexts, understanding the impact of decisions on inter-related services and their constraints, pressures and priorities.
Work with and through others to support the successful achievement of objectives (e.g. to improve services)
Communicate effectively
Recognise and reward innovation and improvement
About us
Private Patients are an important part of the Trust's activity. Over the last decade, total Trust income from private patient activity has averaged increased by 50% over the last 3 years and last year achieved income of c. £5m per annum. There is a lucrative local market too.
You will work together with the Head of Private & Overseas Patients' Services and the Deputy Chief Operating Officer (Planned Care) to improve the offering further. It is important to maximise the contribution from private work towards financial sustainability and doing so in a way that is transparent, ethical and defensible.
There are many strengths to build on, not least in the dedicated private patient team (responsible for authorisations and billing) who are hardworking, motivated to be the best they can and have embraced changes to date. There is good engagement from clinical services, general managers as well as with the Trusts leadership - who see the potential to improve services significantly (esp. to improve oversight, governance and income). There is also unmet patient demand across a range of specialties with a desire to "do more" from many consultants and their teams.
Job description
Job responsibilities
A detailed job description is available, including intended outcomes from carrying out the role successfully, which include a mix of the following:
Service delivery (Ensuring the provision of safe, effective and efficient patient services)
Service and quality improvement (Overseeing the establishment of a culture of continuous improvement in the quality and efficiency of services)
Planning and strategic development (Developing short and longer term plans consistent with the Trusts strategy)
Partnership development (Building effective working relationships with all stakeholders)
Clinical governance and oversight of services (Ensuring that robust processes are in place to minimise risks to patients and staff whilst optimising clinical effectiveness)
These improvements would provide assurance that private work is a viable investment, clinically safe and effective, and acting within the letter of associated regulations and constraints of public opinion.
Job description
Job responsibilities
A detailed job description is available, including intended outcomes from carrying out the role successfully, which include a mix of the following:
Service delivery (Ensuring the provision of safe, effective and efficient patient services)
Service and quality improvement (Overseeing the establishment of a culture of continuous improvement in the quality and efficiency of services)
Planning and strategic development (Developing short and longer term plans consistent with the Trusts strategy)
Partnership development (Building effective working relationships with all stakeholders)
Clinical governance and oversight of services (Ensuring that robust processes are in place to minimise risks to patients and staff whilst optimising clinical effectiveness)
These improvements would provide assurance that private work is a viable investment, clinically safe and effective, and acting within the letter of associated regulations and constraints of public opinion.
Person Specification
Qualifications
Essential
- Clinician of three years' experience at consultant level demonstrating successful clinical practice and good reputation
Special Knowledge/ Abilities and/or Experience
Essential
- Experience of clinical leadership and management - esp. in relation to service delivery, clinical governance and strategic development
- Awareness of the national, local and regulatory context for private patients services
Desirable
- Leadership/management programme
- Financial and budgetary awareness / management
- Broader picture/agenda
- Service Improvement
Personal Skills/Qualities
Essential
- Data analysis
- Personal enthusiasm & integrity
- Resilience
- Visibility and accessibility
- Trustworthiness & honesty
- Intellectual agility & flexibility
- Openness to innovation
- "Corporate Role Model"
- Judgment about how and when to challenge the way things are done, also to dovetail between day-to-day activities and long-term policy / direction
Desirable
- Self-awareness
- Self-management
Interests and motivation to succeed in the role
Essential
- Broad clinical interests
- Interest in commercial enterprise and business development
- A clear understanding of the job requirements
- Commitment to the role/challenges
- Energy and courage
Desirable
- Motivated by developing and being aligned to the development of an iconic "brand"
Experience
Essential
- Experience of running their own private practice (knowing challenges of working with insurers and hospitals on that basis), without being bonded to one particular hospital or insurance group
Values and Behaviours
Essential
- Patient Focused: Willingness to place the patient at the centre of what they do
- Achieving Results: Experience of successfully working to deadlines and completing tasks.
- Inspirational Leadership: Keen to develop themselves and others, open to new ideas and willing to share their experience with others.
- Maximising Value: Takes ownership of problems and does not overly complicate matters or involve colleagues unnecessarily
- Working Together: Approachable and able to build relationships with a wide variety of colleagues
- Equality and Diversity: can demonstrate a positive and non-judgmental attitude towards difference in terms of service delivery and working practice
Person Specification
Qualifications
Essential
- Clinician of three years' experience at consultant level demonstrating successful clinical practice and good reputation
Special Knowledge/ Abilities and/or Experience
Essential
- Experience of clinical leadership and management - esp. in relation to service delivery, clinical governance and strategic development
- Awareness of the national, local and regulatory context for private patients services
Desirable
- Leadership/management programme
- Financial and budgetary awareness / management
- Broader picture/agenda
- Service Improvement
Personal Skills/Qualities
Essential
- Data analysis
- Personal enthusiasm & integrity
- Resilience
- Visibility and accessibility
- Trustworthiness & honesty
- Intellectual agility & flexibility
- Openness to innovation
- "Corporate Role Model"
- Judgment about how and when to challenge the way things are done, also to dovetail between day-to-day activities and long-term policy / direction
Desirable
- Self-awareness
- Self-management
Interests and motivation to succeed in the role
Essential
- Broad clinical interests
- Interest in commercial enterprise and business development
- A clear understanding of the job requirements
- Commitment to the role/challenges
- Energy and courage
Desirable
- Motivated by developing and being aligned to the development of an iconic "brand"
Experience
Essential
- Experience of running their own private practice (knowing challenges of working with insurers and hospitals on that basis), without being bonded to one particular hospital or insurance group
Values and Behaviours
Essential
- Patient Focused: Willingness to place the patient at the centre of what they do
- Achieving Results: Experience of successfully working to deadlines and completing tasks.
- Inspirational Leadership: Keen to develop themselves and others, open to new ideas and willing to share their experience with others.
- Maximising Value: Takes ownership of problems and does not overly complicate matters or involve colleagues unnecessarily
- Working Together: Approachable and able to build relationships with a wide variety of colleagues
- Equality and Diversity: can demonstrate a positive and non-judgmental attitude towards difference in terms of service delivery and working practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
