Job summary
The post holder will deliver a seamless service for patients who have been referred to the Paediatric service. The post holder will provide expertise in the proactive management and improvement of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly and within nationally and locally agreed timeframes.
Main duties of the job
This is a unique opportunity to join a highly motivated multi-disciplinary team and a cutting edge, evolving service. You will work with, coordinate and support a wider range of clinical and managerial staff to actively manage the patient through the clinical pathway. You will be responsible for facilitating and tracking the patient's progress on their timed pathway.
This role is a combination of administration, clinic organisation, clinical, nursing team and patient support. The role requires excellent organisation, coordination of multiple resources and administrative skills. You will need excellent interpersonal skills - to ensure accurate verbal and written communication with a wide range of healthcare staff both inside and outside of the Trust.
This role will have line management responsibilities for 3 members of administrative staff (3 x Band 4 administrators who oversee the administrative teams), duties to include:
- Day to day support and problem solving
- Conducting Appraisals
- Agreeing and monitoring objectives
- Supporting the team with their career progression aspirations
- Managing sick leave and absence
- Co-ordinating recruitment and succession planning
- Managing workflow to meet the needs of the department
- Setting standards within the team of professionalism and efficiency
About us
We are a large organisation providing acute services from Gloucestershire Royal Hospital in Gloucester and Cheltenham General Hospital to a population of 652,475* in Gloucestershire as well as caring for patients from surrounding counties and beyond.
Our workforce is almost 9,000 strong and our caring and dedicated staff are recognised as providing good and outstanding patient-centred, high-quality emergency, elective and specialist care across a range of clinical areas.
We are committed to recruiting the best people to work with us to achieve our Vision of providing Best Care for Everyone and our success depends on the commitment and dedication of our staff, many of whom are world leaders in healthcare, teaching and research. You could make a real difference to our patients' lives by joining our team.
Job description
Job responsibilities
- Appropriate NHS experience
- Knowledge of hospital Patient Administration System (PAS/TRAK)
- Previous experience of dealing with patients appointments and booking system
- Knowledge of medical terminology
- Understanding of RTT pathways
- Proficient in the use of MS Word, Excel, PowerPoint, Access
- Proficient in the use of Internet and E-mail
- To be familiar with, and able to work with the Trust Information Systems including Sharepoint software and support continuous improvement contributions from key stakeholder leads
- Ability to analyse performance data to identify areas for improvement
- Co-ordinate referrals through single point of access via e-RS (Electronic Referral System).
- The post holder will be expected to manage capacity within the Paediatric service, bringing patients appointments forward where necessary, flagging up capacity issues, performance target issues and escalate accordingly.
- Regular use of clinic systems and keeping an accurate record of clinic data on a daily basis.
- Line Management responsibilities for 3 band 4 supervisors including appraisal, training and day to day support
- Collection and presentation of information and data to produce management reports as required, using a range of software
- Record accurate mandated patient and clinic data, local and national requirement.
- To communicate effectively with patients / carers regarding appointments, diagnostic scheduling/appointments and treatment related matters.
- The post holder will be responsible for ensuring that patient pathway is managed in a timely manner, within access timeframes, ensuring that patients are booked in to relevant clinics and sessions as appropriate with clinical guidance.
- Attendance at key weekly/monthly meetings to include Check & Challenge and wider administrative team meetings
- The post holder will be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration and clinical teams within the department
- Service review and pathway mapping along with continued development of the timed pathway
- Minute taking responsibilities
Job description
Job responsibilities
- Appropriate NHS experience
- Knowledge of hospital Patient Administration System (PAS/TRAK)
- Previous experience of dealing with patients appointments and booking system
- Knowledge of medical terminology
- Understanding of RTT pathways
- Proficient in the use of MS Word, Excel, PowerPoint, Access
- Proficient in the use of Internet and E-mail
- To be familiar with, and able to work with the Trust Information Systems including Sharepoint software and support continuous improvement contributions from key stakeholder leads
- Ability to analyse performance data to identify areas for improvement
- Co-ordinate referrals through single point of access via e-RS (Electronic Referral System).
- The post holder will be expected to manage capacity within the Paediatric service, bringing patients appointments forward where necessary, flagging up capacity issues, performance target issues and escalate accordingly.
- Regular use of clinic systems and keeping an accurate record of clinic data on a daily basis.
- Line Management responsibilities for 3 band 4 supervisors including appraisal, training and day to day support
- Collection and presentation of information and data to produce management reports as required, using a range of software
- Record accurate mandated patient and clinic data, local and national requirement.
- To communicate effectively with patients / carers regarding appointments, diagnostic scheduling/appointments and treatment related matters.
- The post holder will be responsible for ensuring that patient pathway is managed in a timely manner, within access timeframes, ensuring that patients are booked in to relevant clinics and sessions as appropriate with clinical guidance.
- Attendance at key weekly/monthly meetings to include Check & Challenge and wider administrative team meetings
- The post holder will be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration and clinical teams within the department
- Service review and pathway mapping along with continued development of the timed pathway
- Minute taking responsibilities
Person Specification
Knowledge and Experience
Essential
- Excellent interpersonal, communication, negotiating and influencing skills demonstrated
- Ability to undertake service/pathway reviews
- Ability to input and retrieve data accurately on computerised systems
- Ability to analyse performance data to identify areas for improvement
Desirable
- In depth knowledge of RTT pathways
- Experience of working in an Acute NHS Hospital environment
- Experience and knowledge in the management and reduction of waiting lists
- Experience of line management
Qualifications
Essential
- Educated to degree level or experience
Desirable
- Evidence of ongoing development
Personal Skills/ Qualities
Essential
- Good keyboard skills & IT proficient
- Previous experience of dealing with patients' appointments and booking system
- Experience of having working relationships with clinicians, GPs, Managers and Consultants
- Leadership qualities and ability to manage and motivate all staff within sphere of responsibility
Desirable
- Knowledge of medical terminology
Person Specification
Knowledge and Experience
Essential
- Excellent interpersonal, communication, negotiating and influencing skills demonstrated
- Ability to undertake service/pathway reviews
- Ability to input and retrieve data accurately on computerised systems
- Ability to analyse performance data to identify areas for improvement
Desirable
- In depth knowledge of RTT pathways
- Experience of working in an Acute NHS Hospital environment
- Experience and knowledge in the management and reduction of waiting lists
- Experience of line management
Qualifications
Essential
- Educated to degree level or experience
Desirable
- Evidence of ongoing development
Personal Skills/ Qualities
Essential
- Good keyboard skills & IT proficient
- Previous experience of dealing with patients' appointments and booking system
- Experience of having working relationships with clinicians, GPs, Managers and Consultants
- Leadership qualities and ability to manage and motivate all staff within sphere of responsibility
Desirable
- Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
