Job summary
The post holder will play a key role in the smooth running and continuous improvement of our Corporate and AHP temporary staffing processes. A vital service that works closely with clinical and corporate areas organising suitable cover to ensure quality of care for our service users.
Working in a close and friendly team you will be in a fast paced environment handling day-to-day tasks such as new shifts to cover, arranging bank assignments, liaising with agencies to ensure process are adhered to and compliance requirements are met, basic systems training, complaints, data entry, and general queries.
If you are a creative person with a passion for innovation and improving quality this could be the role for you - the successful candidate will work closely with the team and wider department to constantly find ways of improving how we work.
This post is full time, Monday to Friday. Flexible working will be considered during service hours only (0800 - 1700). The post is office based but occasional working from home will be considered upon successful completion of all training requirements.
Main duties of the job
- Respond to incoming queries and shift cover requests
- Keeping up to date records on the Temporary Staffing System
- Manage the Temporary Staffing email inboxes
-Liaise with departmental managers and agencies to support the temporary staffing process
- Deliver basic system training to managers
- Ensure compliance is up to date and temporary staffing processes are followed
- Supporting with recruiting candidates to our bank pool
- Attend Weekly team catch ups
- Attend monthly Team Meetings
- Undertake Training as required
- Maintain a high-level of confidentiality
About us
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Job description
Job responsibilities
- Duties to be carried out in a professional manner that ensures a high level of customer service to all Gloucester Hospitals Trust customers, both internal and external.
- Use of online temporary staffing systems to assist in matching ward /department requests for staff cover with availability of staff. Ensuring that documentation and computer data relating to that matching up is up to date at all times.
- Respond to any inquiries by email or on the telephone in a knowledgeable, sensitive, timely and customer-focused manner. Ensuring that confidentiality is maintained at all times when handling personal and sensitive information
- Maintain close communication with Wards/Departments/Clinical Site Managers/ Matrons on a daily basis. Attend Trust staffing meetings in the absence of the team leader, to ensure real time information regarding staffing levels and challenges. Liaise with external nursing agencies on a daily basis
- Aim to become a subject matter expert in designated areas of temporary staffing.
- Provide a high-quality customer service to both internal managers and bank staff when required.
- To support the administration of payroll processes for bank and agency workers, including the processing and checking of agency invoices to ensure that they are accurate and paid promptly.
- Attend meetings and undertake training, including mandatory and role specific training, to ensure that skills and knowledge are kept up-to-date and appropriate to the post.
- Ensure a working knowledge of current Trust policies and procedures and adapt working practices as appropriate.
Job description
Job responsibilities
- Duties to be carried out in a professional manner that ensures a high level of customer service to all Gloucester Hospitals Trust customers, both internal and external.
- Use of online temporary staffing systems to assist in matching ward /department requests for staff cover with availability of staff. Ensuring that documentation and computer data relating to that matching up is up to date at all times.
- Respond to any inquiries by email or on the telephone in a knowledgeable, sensitive, timely and customer-focused manner. Ensuring that confidentiality is maintained at all times when handling personal and sensitive information
- Maintain close communication with Wards/Departments/Clinical Site Managers/ Matrons on a daily basis. Attend Trust staffing meetings in the absence of the team leader, to ensure real time information regarding staffing levels and challenges. Liaise with external nursing agencies on a daily basis
- Aim to become a subject matter expert in designated areas of temporary staffing.
- Provide a high-quality customer service to both internal managers and bank staff when required.
- To support the administration of payroll processes for bank and agency workers, including the processing and checking of agency invoices to ensure that they are accurate and paid promptly.
- Attend meetings and undertake training, including mandatory and role specific training, to ensure that skills and knowledge are kept up-to-date and appropriate to the post.
- Ensure a working knowledge of current Trust policies and procedures and adapt working practices as appropriate.
Person Specification
Qualifications
Essential
- A-Levels, T-Level and/or equivalent experience
- Recent and continued professional development (CPD)
Experience
Essential
- Experience of working in a busy administrative environment, delivery a full range of secretarial and administrative procedures
- Previous experience of working towards targets/deadlines
Desirable
- Previous experience working within clinical environments
- Previous experience delivering training/workshops
Knowledge
Essential
- Knowledge of confidentiality and data protection legislation and is able to use discretion where necessary
- Knowledge of complaints management process
- Advanced skills using Microsoft Office (Excel, Outlook, PowerPoint & Word)
Desirable
- Knowledge of Medical Temporary staffing platforms such as Allocate
- Knowledge of continuous improvement practices
Person Specification
Qualifications
Essential
- A-Levels, T-Level and/or equivalent experience
- Recent and continued professional development (CPD)
Experience
Essential
- Experience of working in a busy administrative environment, delivery a full range of secretarial and administrative procedures
- Previous experience of working towards targets/deadlines
Desirable
- Previous experience working within clinical environments
- Previous experience delivering training/workshops
Knowledge
Essential
- Knowledge of confidentiality and data protection legislation and is able to use discretion where necessary
- Knowledge of complaints management process
- Advanced skills using Microsoft Office (Excel, Outlook, PowerPoint & Word)
Desirable
- Knowledge of Medical Temporary staffing platforms such as Allocate
- Knowledge of continuous improvement practices
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
