Clinical Healthcare Support Worker, Band 3- ENT Outpatients

Job description

Job responsibilities

Main Duties and Responsibilities:

Clinical Practice

- Demonstrate safe and appropriate care within a challenging and changing clinical environment, using highly specialised equipment and resources.

- Role model high standards of patient care, communication, commitment and organisation for others to follow.

- Actively work with nursing team during the shift to ensure the clinic runs in a timely manner delivering excellent patient pathways.

- Undertake specific delegated tasks following the appropriate training and competency level including but not limited to smells, biopsy/local clinic under direct supervision of a registered nurse

- Work collaboratively and cohesively with the multidisciplinary team to meet the needs of patients and their families and provide high standards of care.

- Take a key role in the implementation of any clinical initiative or introduction of new equipment.

- Actively support all agreed quality improvements within Head and Neck services and link with other teams and services as appropriate within and outside of Trust.

Leadership and Management

- Comply with Trust and Departmental policies and procedures e.g. Health and Safety at Work Act (1974), Manual Handling, clinical equipment competency, risk management, Data Protection Acts and patient confidentiality at all times. This will include demonstrating compliance with the terms of all safeguarding policies and processes relevant to the safeguarding of adults and children in the care of GHNHSFT and to undergo regular mandatory training concerned with safeguarding matters

- Report personal sickness to the Department manager following the correct procedure

- Report near misses and untoward incidents, complaints, clinical emergencies, injury or medicine administration errors as detailed in the departmental and Trust protocols. Assist lead staff in investigating incidents as required

- Manage any patient, relative or staff complaints in line with the Trust complaints procedure

- Take responsibility for the health and safety of patients, relatives and staff and contribute towards clinical and environmental risk assessments and risk reduction practices.

- Work in a manner that makes best use of available resources and aim to reduce unnecessary waste from a financial and environmental perspective.

Communication, interpersonal skills, professionalism and personal qualities

- Demonstrate an ability to work cohesively with all members of the Head and Neck team and the multidisciplinary team

- Communicate with colleagues, patients and their relatives with sensitivity and empathy.

- Communicate sensitively with staff members.

- Demonstrate an ability to work under pressure and to agreed timescales

- Take initiative and demonstrate a progressive, creative and forward-thinking approach.

- Act as a good role model for others to follow to include personal appearance and adherence to Trust uniform policy.

- Work in a manner to promote the Trust values and core objectives.

- Work within the Trust policy code of conduct at all times.

- Maintain own professional development, mandatory training

- Always seek advice and support when required and encourage others to do the same.

Education and training

- Maintain and continually develop knowledge, competence and skills required to perform the role effectively.

- Undertake all mandatory training appropriate to role.

- Support the training, education and development of staff within defined service as appropriate.

- Be actively involved in and support departmental education programmes.

Improving safety, quality and developing practice

- Contribute to the Clinical Governance and Quality agenda by active participation in service initiatives, health and safety and risk management.

- Take joint responsibility on safe and effective infection, prevention and control measures.

- Develop and share own knowledge with other members of the wider team.

- Identify own development needs, aligning these to service requirements and personal aspirations. Proactively develop and improve own practice using all available resources.

- Understand and contribute to the development, implementation, monitoring and evaluation of standard operational procedures, policies, protocols and guidelines relevant to the defined service.

- Openly question and challenge strategic and operational practice in a constructive way so that standards of patient care are continually evaluated and improved.

- Report incidents as appropriate within role and designated service.

Physical, Mental & Emotional Effort & Working Conditions

- Comply with Trust and departmental policies and procedures e.g. Health and Safety at Work Act (1974), Manual Handling, risk management, Data Protection Acts and patient confidentiality at all times.

- Required to utilise recognised manual handling techniques and guidelines.

- Will be expected to frequently manoeuvre patients / objects over 15 kg using appropriate aids.

- Will have exposure to, and will be required to follow policies and procedures pertaining to, infestations, bodily fluids, infection control and substances hazardous to health.

- Will have regular exposure to distressing and emotionally demanding situations involving staff, patients and relatives.

- Will have regular exposure to patients displaying verbal and physical abuse.

- Will be required to concentrate for long periods of time.

- There will be an on-going requirement to maintain excellent standards of care whilst working under pressure in an ever-changing and challenging environment.

- Ensure a smart, professional image that enhances the public perception of the Trust and the professionalism of its staff.

Knowledge, Skills and Experience Required

- Certificate on Adult Literacy and Numeracy

- To have completed the Care certificate or to complete in first 12 weeks of employment

- Willingness to have continued personal and professional development

- IT skills (Trakcare, Electronic Patient Record, NHS Mail) which can be developed

- Effective communication, interpersonal, organisational and planning skills.

- Work effectively as a member of the multidisciplinary team.

- Demonstrates a positive, forward thinking and creative approach to change and an ability to be resilient and self-resourceful.

Person Specification

Knowledge,Skills and Abilities

Essential

• Self-motivated and able to work under own initiative and prioritise workload
• Self-motivated and able to work under own initiative and prioritise workload
• Excellent presentational, communication and interpersonal skills

Qualifications

Essential

• Certificate on Adult Literacy and Numeracy
• Completion of care certificate

Experience

Desirable

• Experience (through placement or employment) on a healthcare setting
• Experience of working in a relevant speciality (Head and Neck)
• Evidence of building effective working relationships with members of the multi-disciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Trustwide (Gloucester Royal Hospital and Cheltenham General Hospital)

Great Western Road

Gloucestershire

GL1 3NN

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)