Trauma and Orthopaedic Clerical Assistant & Outpatient Reception

Job summary

Trauma and Orthopaedic Clerical Assistant & Outpatient Reception, Band 2

The T&O Team at GHNHSFT have an exciting opportunity for a new member of staff to join their team. This is a new admin post to support the trauma Co-ordinators daily Monday -Friday. Trauma & Orthopaedics is a large specialty with 28 Consultant Surgeons who between them operate on emergency (Trauma) and elective (Orthopaedic) patients at Gloucestershire Royal and Cheltenham General Hospitals.

The proposed interview date is: 10th March

Main duties of the job

- Preparation of patient medical notes for clinic attendances including, tracking and tracing of patient notes for all attendances.

- Provide efficient and courteous reception to all patients.

- Check all demographics and update Trakcare in accordance with Trust policy, taking responsibility for patient confidentiality at all times.

- Inform patients of any delays affecting the smooth running of clinics, direct them to correct waiting area, or to other departments if pre appointment tests are required e.g x-ray.

- Making appropriate follow ups, sending letters, or ensure patient has been correctly added to the follow up pending list.

- Ensure all outcomes are departed.

- Book support service e.g transport, interpreter for appointment.

- Deal with telephone calls professionally and timely.

- Assist supervisor with on-the-job training for new staff

- Complete all training in accordance with trust policy.

- Good working knowledge of trust cancellation/DNA policy.

- Maintain a smart, professional appearance at all times. Keep working area tidy and be familiar with the trust infection control policy.

- Any other duties as required commensurate with the grade.

About us

You will be joining a friendly and helpful team who will be able to guide you whilst in training and push you to be the best version of yourself within the workplace. No day will be the same working within the trauma team. Each day you will face new and exciting challenges which will help you gain the knowledge and skills to progress within your career. Working closely alongside patients journeys within the trauma service and getting them the best outcome for their health has extreme job satisfaction for yourself as you are improving our patient's qualities of life.

Holiday entitlements of 27 days per year, plus eight general and public holidays, rising to 33 days after 10 years' service

Pay enhancements to reward out of hours, shift and overtime working

An annual personal development review to support your career aspirations

Occupational health services and support

Automatic membership of the NHS Pension Scheme (unless you choose to opt out). New entrants to the scheme receive employer contributions of 20.68% and pay employee contributions of between 5 - 14.5% dependant on salary.

Additional training opportunities via e-learning or face to face training courses.