Gloucestershire Hospitals NHS Foundation Trust

Medical Secretary-Cote/Stroke, Band 3

This job is now closed

Job summary

The Stroke & Care of the Elderly department are looking to welcome a motivated, organised, and efficient Secretary into the Team. The post-holder will provide an efficient, confidential and professional secretarial service to the medical staff and their supporting team. This will include administration and secretarial support to enable provision of patient care and speciality services. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians. The post-holder will be expected to work as part of the Stroke & Care of the Elderly team but also support the Secretarial Team as needed.

This role would also be suitable for those looking to progress to Band 3 from a Band 2. The successful candidate must be willing to work toward the requirements of a Band 3, with wider support from the Department to meet the role specific requirements set out below.

If you have any questions or would like to arrange pre-application visits to the Department you can contact the Secretary Supervisor Jacqui Bowers on 0300 422 6455 or jacqui.bowers@nhs.net

Main duties of the job

The post-holder will provide an efficient, confidential and professional secretarial service to the Stroke & Care of the Elderly department. This will include administration and secretarial support to enable provision of patient care and speciality services. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians. The post-holder will be expected to work as part of the support team and will report to the Secretary Supervisor.

About us

The service will offer a supportive environment for learning and development and the opportunity to build upon existing knowledge and experience in these new innovative roles.

The Stroke & Care of the Elderly team is a friendly department that work to a high standard to ensure we are delivering a high standard of patient care.

Date posted

27 December 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

318-24-MED-T1954-A

Job locations

Gloucestershire Royal Hospital

Great Western Road

Gloucester

GL1 3NN

Job description

Job responsibilities

The Medical Secretary is responsible for:

-Providing a comprehensive secretarial and administrative service to the medical staff and their supporting team.

- Providing cover for colleagues in their absence to maintain service levels

- Ensuring excellent communication is provided to patients, relatives, general practitioners and other hospital staff to ensure a proficient, high-quality service for patients and clinicians.

- Ensuring all clinics are used to their full capacity and that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity

-Regularly informing the Secretary Supervisor about progress and flags up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc

- Managing the pathway for patients referred in under the two-week wait ensuring they are monitored to minimise/avoid breach

- Carrying out regular review and administrative validation of the clinicians Return Outpatient Wait list

- Supporting the achievement of Trust performance by ensuring administrative standards are met e.g., typing times, test results passed to clinician and any potential 52-week breaches are escalated to the clinician, secretarial supervisor or AGM/DGM to avoid breach.

- Ensuring all clinic cancellations/alterations are dealt with efficiently and in line with the Trusts 8 week annual/study leave policy.

Please see attached Job Description for a more detailed breakdown of the role and responsibilities.