Gloucestershire Hospitals NHS Foundation Trust

Clerical Officer/Receptionist, Band 2

Information:

This job is now closed

Job summary

A vacancy has arisen for a full time (37.5hrs pw) Clerical Officer/ Receptionist to join our extremely busy yet friendly, patient focused reception team.

The Successful applicant will be working in the Oncology admin team based at the Oncology Centre at Cheltenham General Hospital.

Role will involve:

- Reception duties in both Oncology and Linc outpatient receptions working within 8am - 6pm shift pattern.

- Clerical duties in our General Office and Clinic Prep teams

- Assisting with admin duties within our secretarial teams as required

Main duties of the job

You will be trained in all aspects of the role so no previous experience is required, however an aptitude to learn new skills and understand complex processes is necessary.

As you will be the first point of contact for patients and visitors when working on reception, you should possess a warm and welcoming manner.

We are looking for a friendly and professional colleague with a positive, flexible and proactive attitude to team work.

Reception duties, meeting and greeting patients with a warm and welcoming attitude.

Registering patients: Data entry tasks: Filing notes: Pulling clinic notes: Archiving of hospital notes: Scanning and uploading documents into clinical systems, and various other admin tasks.

About us

Our friendly and hardworking reception team support the Outpatient Services in the Oncology & Haematology for Gloucestershire Hospitals NHS Foundation Trust.

The Oncology Department admin team is made up of Clerical Officer/ Receptionists, Clerical Officers, Medical Secretaries, Booking services who work as a team to support a large and busy cohort of clinical staff.

You will be an integral part of this hardworking team.

Details

Date posted

29 November 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

318-24-D&S-T1977

Job locations

Cheltenham General Hospital

Sandford Road

Cheltenham

GL53 7AN


Job description

Job responsibilities

To provide friendly and professional administration support to two reception desks across the Oncology and Haematology (Linc) Departments.

To provide administration and clerical support within the service line as necessary and under the day-to-day supervision of the Lead Receptionist/Supervisors.

This role requires flexibility to enable appropriate cover across the service line as required. A requirement to work various shifts between 8am 6pm is expected.

Please see the job description for full details

Additional Contact Details

Sam Dibden, Lead Receptionist - Samantha.dibden@nhs.net

Job description

Job responsibilities

To provide friendly and professional administration support to two reception desks across the Oncology and Haematology (Linc) Departments.

To provide administration and clerical support within the service line as necessary and under the day-to-day supervision of the Lead Receptionist/Supervisors.

This role requires flexibility to enable appropriate cover across the service line as required. A requirement to work various shifts between 8am 6pm is expected.

Please see the job description for full details

Additional Contact Details

Sam Dibden, Lead Receptionist - Samantha.dibden@nhs.net

Person Specification

Qualifications

Essential

  • Educated to GCSE grade C or above (or equivalent) in literacy and numeracy

Desirable

  • NVQ in Business & Administration level 3 or equivalent

Skills

Essential

  • Good communication skills both written and verbal
  • Communicate confidently, professionally and effectively with people at all levels, internally and externally to the organisation, in person and on the phone
  • Ability to work flexibly
  • Ability to work under pressure and remain calm in all situations
  • Have an excellent attitude to team work

Desirable

  • Office or customer facing skills / experience
Person Specification

Qualifications

Essential

  • Educated to GCSE grade C or above (or equivalent) in literacy and numeracy

Desirable

  • NVQ in Business & Administration level 3 or equivalent

Skills

Essential

  • Good communication skills both written and verbal
  • Communicate confidently, professionally and effectively with people at all levels, internally and externally to the organisation, in person and on the phone
  • Ability to work flexibly
  • Ability to work under pressure and remain calm in all situations
  • Have an excellent attitude to team work

Desirable

  • Office or customer facing skills / experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Cheltenham General Hospital

Sandford Road

Cheltenham

GL53 7AN


Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Cheltenham General Hospital

Sandford Road

Cheltenham

GL53 7AN


Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Administration Manager

Jennifer Wike

jennifer.wike@nhs.net

03004224029

Details

Date posted

29 November 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

318-24-D&S-T1977

Job locations

Cheltenham General Hospital

Sandford Road

Cheltenham

GL53 7AN


Supporting documents

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