Job summary
Performance & RTT Manager - Cardiology & Respiratory, Band 5
To provide an operational overview to the Cardiology & Respiratory Management Team relating to all aspects of waiting list management and capacity issues.
The post holder will support the Cardiology & Respiratory Management Team in the delivery of 18 week waiting times, Cancer and Diagnostic targets. The post holder will work in close partnership with multidisciplinary teams to drive improvement, embed change and standardise practice, based on local requirements, national guidelines and clinical best practice. The role will also supervise and support the validating team and the Cardiac Investigations Booking Team Leader. With a focus on providing a quality service to patients, this role will focus on RTT and performance of the service lines.
Main duties of the job
This key post, will manage and implement administrative systems to achieve local GHNHSFT and National waiting time targets by:-
- RTT, performance and waiting list management, communication with patients, consultants, secretaries, relatives, general practitioners and other hospital staff, essential to help ensure a proficient service for patients and clinicians.
- Ensuring safe and timely booking/admission for diagnostic and planned procedures, and appointments as part of the recovery plans.
- Leading on RTT training of new starters. Ensuring any on-going training needs are addressed.
- Improving efficiency and developing and implementing best practises.
- Fully utilising capacity to deliver activity in an efficient and effective manner
- Provide regular waiting list information to the GM/DGM for Cardiology & Respiratory.
- Understanding demands on capacity needs within the service lines and escalating issues to GM/DGM.
- Ensuring there is adequate cover for the administration team during periods of absence, including but not limited to, sickness and/or annual leave.
- Performance management of staff to ensure a high standard of work for the benefits of patients, consultants and management.
- Liaising closely with the DGM/GM, with regards to clinic and appointment capacity.
- Data collection to facilitate auditing and reporting of service, as required by General Management team.
About us
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Working here, you will benefit from the support of an experienced, friendly and enthusiastic team committed to the delivery of brilliant services to our patients. The post holder will be work closely with the clinical team, ward teams, nursing team and senior management.
Job description
Job responsibilities
Whilst the organisation and structure within specialities/divisions may vary the specific remit of this role will include:
- To support the General Management Team to achieve an 18-week maximum wait, Cancer and Diagnostic targets
- To provide day to day management of Team Leaders
- To ensure that appropriate management systems are in place to provide accurate validated data quality.
- Providing advice, support and leadership for daily issues within managed areas
- To support the General Management Team in the development of business cases by providing accurate and timely performance reports
- To assist the General Management Team in regards to recruitment of clerical staff
- To assist in achieving and maintaining the delivery of national and local access targets relating to inpatient, day case and outpatient waiting times
- To analyse complex and conflicting data from multiple sources
- To support with Demand and Capacity planning
- To support the General Management Team to redesign, develop and implement new processes within the Trust to improve patient pathways, access and quality of care
- To use verbal and non-verbal communication skills to communicate service-related information and proposals to a wide range of personnel. This will involve issues which may be contentious and conflict with expectations of senior medical staff and require sensitivity. This will involve negotiation persuasion and education in order to gain co-operation as there may be significant barriers to change
- To manage and supervise on a day-to-day basis administration and clerical staff to ensure the smother running of departments
- To facilitate weekly performance meetings with appropriate teams
- To monitor sickness, annual leave and performance of staff
- Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager.
More information detailed in the job description.
Additional Contact Details
Angela Wilkins (General Manager)
07977 849948
Job description
Job responsibilities
Whilst the organisation and structure within specialities/divisions may vary the specific remit of this role will include:
- To support the General Management Team to achieve an 18-week maximum wait, Cancer and Diagnostic targets
- To provide day to day management of Team Leaders
- To ensure that appropriate management systems are in place to provide accurate validated data quality.
- Providing advice, support and leadership for daily issues within managed areas
- To support the General Management Team in the development of business cases by providing accurate and timely performance reports
- To assist the General Management Team in regards to recruitment of clerical staff
- To assist in achieving and maintaining the delivery of national and local access targets relating to inpatient, day case and outpatient waiting times
- To analyse complex and conflicting data from multiple sources
- To support with Demand and Capacity planning
- To support the General Management Team to redesign, develop and implement new processes within the Trust to improve patient pathways, access and quality of care
- To use verbal and non-verbal communication skills to communicate service-related information and proposals to a wide range of personnel. This will involve issues which may be contentious and conflict with expectations of senior medical staff and require sensitivity. This will involve negotiation persuasion and education in order to gain co-operation as there may be significant barriers to change
- To manage and supervise on a day-to-day basis administration and clerical staff to ensure the smother running of departments
- To facilitate weekly performance meetings with appropriate teams
- To monitor sickness, annual leave and performance of staff
- Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager.
More information detailed in the job description.
Additional Contact Details
Angela Wilkins (General Manager)
07977 849948
Person Specification
Qualifications
Essential
- Education to A-Level or equivalent experience
- Certificate in Management or equivalent experience
Experience
Essential
- Extensive experience working in the NHS
- Substantial experience of working with a wide range of clinical and non-clinical staff
Knowledge, Skills, Abilities
Essential
- Able to prioritise own workload and that of others as appropriate
- Personally resilient and able to manage complexity and work in an ambiguous or changing environment.
- Excellent presentational, communication and interpersonal skills
- IT experience of Microsoft Office packages
- IT capable to ensure proficient use of hospital computer systems
- Good command and understanding of English, punctuation and grammar
- Able to effectively and appropriately escalate concerns to reduce risk and promote patient safety
- Proven organisational skills
- Ability to concentrate where work pattern is unpredictable and there are frequent interruptions
- Self-motivated and able to work under own initiative and prioritise workload
Desirable
- Knowledge of service improvement tools and techniques including process mapping, capacity and demand analysis, patient flow, and PDSA methodology
- Involvement in service improvement initiatives - ability to negotiate at different levels within and outside the organisation
Qualities
Essential
- Enthusiastic and self-aware
- Creative and Flexible
- Resilient under pressure
- Team focused
- Reliable, Adaptable and Dependable
Person Specification
Qualifications
Essential
- Education to A-Level or equivalent experience
- Certificate in Management or equivalent experience
Experience
Essential
- Extensive experience working in the NHS
- Substantial experience of working with a wide range of clinical and non-clinical staff
Knowledge, Skills, Abilities
Essential
- Able to prioritise own workload and that of others as appropriate
- Personally resilient and able to manage complexity and work in an ambiguous or changing environment.
- Excellent presentational, communication and interpersonal skills
- IT experience of Microsoft Office packages
- IT capable to ensure proficient use of hospital computer systems
- Good command and understanding of English, punctuation and grammar
- Able to effectively and appropriately escalate concerns to reduce risk and promote patient safety
- Proven organisational skills
- Ability to concentrate where work pattern is unpredictable and there are frequent interruptions
- Self-motivated and able to work under own initiative and prioritise workload
Desirable
- Knowledge of service improvement tools and techniques including process mapping, capacity and demand analysis, patient flow, and PDSA methodology
- Involvement in service improvement initiatives - ability to negotiate at different levels within and outside the organisation
Qualities
Essential
- Enthusiastic and self-aware
- Creative and Flexible
- Resilient under pressure
- Team focused
- Reliable, Adaptable and Dependable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
