Job summary
Trauma Triage Co-ordinator, Band 3 (20 hours a week)- Maternity Cover
The T&O trauma triage coordinator will include the booking of patients to fracture clinic appointments using a referral system from minor injury units and GPs across Gloucestershire.
You will be proactive in managing targets for individual patients and making sure national standards are not breached. You will need to contact patients to arrange appointments within the timescale vetted by our consultants.
This role will involve working closely with our T&O team within the Central Booking office
Main duties of the job
The successful applicant will provide an effective support service for a designated group of Managers, consultants and their patients, you will need to have excellent communication skills and be able to meet targets and deadlines. You will need to be able to work under pressure whilst making decisions for the service. Appropriate experience working within the NHS with experience of working in a team. Appropriate experience working within admissions / booking / patient access or a similar role with experience of TrakCare. Appropriate previous experience of utilizing a range of interpersonal skills including verbal and written communication ECDL or equivalent.
About us
Trauma & Orthopaedics is a large specialty with 28 Consultant Surgeons who between them treat emergency (Trauma) patients at Gloucestershire Royal and Cheltenham General Hospitals.
The successful candidate will join a highly-motivated and hard-working Team. We are looking for an individual who is able to work independently and as part of a team.
Job description
Job responsibilities
The T&O trauma triage coordinator will include the booking of patients to fracture clinic appointments using a referral system from minor injury units and GPs across Gloucestershire.
You will be proactive in managing targets for individual patients and making sure national standards are not breached. You will need to contact patients to arrange appointments within the timescale vetted by our consultants.
This role will involve working closely with our T&O team within the Central Booking office. You will be working from a large patient worklist answering the phones, sending letters and solving patient queries.
Job description
Job responsibilities
The T&O trauma triage coordinator will include the booking of patients to fracture clinic appointments using a referral system from minor injury units and GPs across Gloucestershire.
You will be proactive in managing targets for individual patients and making sure national standards are not breached. You will need to contact patients to arrange appointments within the timescale vetted by our consultants.
This role will involve working closely with our T&O team within the Central Booking office. You will be working from a large patient worklist answering the phones, sending letters and solving patient queries.
Person Specification
Experience
Essential
- Appropriate experience of working with a wide range of clinical and non-clinical staff.
- Experience in dealing with the general public
Desirable
- Previous experience of the hospital system (TRAK)
- Appropriate previous experience of utilizing a range of interpersonal skills including verbal and written communication ECDL or equivalent.
- Appropriate working experience within admissions / booking / patient access or a similar role
Skills
Essential
- Good and effective organisational skills including a high level of accuracy and attention to detail.
- Excellent Prioritization skills
- Able to work under pressure to meet deadlines
- Interpersonal skills
- Good telephone manner
Desirable
- Flexible working patterns to include working trustwide
- Must be able to demonstrate ongoing personal development and willing to undertake any internal training as needed.
- Ability to manage multiple work loads
Knowledge
Desirable
- Knowledge and awareness of national and local waiting time targets and data quality issues
Person Specification
Experience
Essential
- Appropriate experience of working with a wide range of clinical and non-clinical staff.
- Experience in dealing with the general public
Desirable
- Previous experience of the hospital system (TRAK)
- Appropriate previous experience of utilizing a range of interpersonal skills including verbal and written communication ECDL or equivalent.
- Appropriate working experience within admissions / booking / patient access or a similar role
Skills
Essential
- Good and effective organisational skills including a high level of accuracy and attention to detail.
- Excellent Prioritization skills
- Able to work under pressure to meet deadlines
- Interpersonal skills
- Good telephone manner
Desirable
- Flexible working patterns to include working trustwide
- Must be able to demonstrate ongoing personal development and willing to undertake any internal training as needed.
- Ability to manage multiple work loads
Knowledge
Desirable
- Knowledge and awareness of national and local waiting time targets and data quality issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
