Job summary
Ward Clerk, Band 2- Edward Jenner Unit (25 hours a week)
Monday to Friday working , 4 day pattern
An exciting opportunity has arisen for a Ward Clerk to join The Edward Jenner Unit . We are currently looking to employ a Ward clerk that would be able to work in our day unit day which is open Monday to Friday . We are looking for an enthusiastic and highly motivated Ward Clerk to join our well-established team. We look after Haematology and Immunology patients attending for day case treatments. We use a variety of IT systems within the trust including TrakCare, Sunrise, as well as Microsoft Office programmes.
The proposed interview date is 7th October
Main duties of the job
The successful applicants require a proactive, patient orientated approach with a passion to continuously improving patient experience, and have the ability to work with the multidisciplinary team. Previous knowledge and experience in a healthcare environment is desirable but not essential as training will be given on the job. IT skills would be desirable but again not essential as training for the specific IT systems used would be given. Excellent communication and interpersonal skills are however essential in this post.
About us
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
Job description
Job responsibilities
To be able to communicate effectively with the multidisciplinary team, patients, clinical staff and the general public ensuring visitors are made to feel welcome with appropriate information given. Demonstrate excellent customer care skills. Respond to patient, staff and visitor request appropriately
Receive queries, in person, by e-mail and on the telephone and manage appropriately
To cover the Edward Jenner Unit desk
To maintain records on both paper and IT systems. Undertaking clerical duties as required and to assist and support day unit staff with data input onto electronic patient records as necessary. To be competent with all of the office equipment
Obtain all notes for the Edward Jenner Unit day case treatments ensuring they are available for staff to use when the patients attend for treatment.
Reporting faults to our estate teams
Ongoing checks throughout the day for add-ons to clinic lists
Filing of all patient documentation generated on the unit ensuring notes are up to date and accurate when used by clinical staff
Trace and send away all notes to the relevant departments after being filed correctly.
Arrive and depart patients on Trak Care
Answer the phone and helpline and return any calls
Job description
Job responsibilities
To be able to communicate effectively with the multidisciplinary team, patients, clinical staff and the general public ensuring visitors are made to feel welcome with appropriate information given. Demonstrate excellent customer care skills. Respond to patient, staff and visitor request appropriately
Receive queries, in person, by e-mail and on the telephone and manage appropriately
To cover the Edward Jenner Unit desk
To maintain records on both paper and IT systems. Undertaking clerical duties as required and to assist and support day unit staff with data input onto electronic patient records as necessary. To be competent with all of the office equipment
Obtain all notes for the Edward Jenner Unit day case treatments ensuring they are available for staff to use when the patients attend for treatment.
Reporting faults to our estate teams
Ongoing checks throughout the day for add-ons to clinic lists
Filing of all patient documentation generated on the unit ensuring notes are up to date and accurate when used by clinical staff
Trace and send away all notes to the relevant departments after being filed correctly.
Arrive and depart patients on Trak Care
Answer the phone and helpline and return any calls
Person Specification
Qualifications
Essential
- Educated to GCSE Level or equivalent Grade C (4) English (or equivalent (e.g. National Adult Certificate Level 2 Literacy) and Mathematics Grade C (4) (or equivalent (e.g. National Adult Certificate Level 2 Numeracy)
Desirable
- Basic knowledge of standard range of Microsoft Office Programmes
Experience
Desirable
- Reception or customer facing skills / experience
Knowledge/ Skills
Essential
- Good communication skills both written and verbal and enthusiasm to contribute to the Teams to deliver a quality patient experience
- Ability to work independently, on own initiative and as part of a team
Person Specification
Qualifications
Essential
- Educated to GCSE Level or equivalent Grade C (4) English (or equivalent (e.g. National Adult Certificate Level 2 Literacy) and Mathematics Grade C (4) (or equivalent (e.g. National Adult Certificate Level 2 Numeracy)
Desirable
- Basic knowledge of standard range of Microsoft Office Programmes
Experience
Desirable
- Reception or customer facing skills / experience
Knowledge/ Skills
Essential
- Good communication skills both written and verbal and enthusiasm to contribute to the Teams to deliver a quality patient experience
- Ability to work independently, on own initiative and as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
