Gloucestershire Hospitals NHS Foundation Trust

Clinical Healthcare Support Workers, Band 3 -General Outpatients

Information:

This job is now closed

Job summary

An exciting opportunity has arisen for enthusiastic outpatient HCA[s] to join our existing teams within General Outpatients [GOPD]. We are looking for HCA's who as well as having good organisational and people skills and possess a variety of nursing skills.

We are a dedicated and supportive team that provides treatment and care to a wide variety of patients. Our departments are busy, unpredictable environments, where we care for patients attending appointments for a host of different specialties including dermatology, Gynaecology, Rheumatology, Urology, Cardiology, Neurology and many more. A new Community Diagnostic Centre [CDC] has also opened where we host further GOPD clinics for our patients.

Our departments are open Monday to Friday 8am- 6pm. The successful candidate[s] will be expected to work fully rotational across our GOPD sites at Gloucester, Cheltenham and our new Community Diagnostic Centre in Gloucester Quays. (Hospital transport bus available with Park and ride facilities in Cheltenham).

Main duties of the job

To work as part of the outpatient's clinical team assisting in the delivery of high-quality services under the supervision of qualified staff. To support all staff with day to day running of services undertaken at Gloucestershire Hospitals NHS Foundation trust.

To work well with people at all levels and effectively as a team member. To undertake link roles which will assist in the smooth running of the department. Ability to provide a variety of nursing and personal care and contribute to a safe and welcoming environment for staff, patients and visitors. To communicate effectively, especially where patient ability to do so maybe compromised and chaperone where required. To contribute towards a forward thinking, compassionate and inclusive workforce that focuses on an engaging team approach.

About us

We are seeking highly compassionate and enthusiastic HCA's who possess good communication and people skills to help us continue to deliver outstanding care to our patients. We are an experienced team who care deeply about our patients and their hospital experience[s] with us. The successful candidate[s] will be required to work fully rotational across both sites at Gloucester, Cheltenham and our new Community Diagnostic Centre in Gloucester Quays (Hospital transport bus available with Park and ride facilities in Cheltenham). We actively encourage and support appropriate staff development within their role[s].

Our departments are open Monday to Friday 8am- 6pm (with occasional late finishes). Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff; we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

Details

Date posted

08 August 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

318-24-D&S-T1700

Job locations

Gloucestershire Royal Hospital

Gloucester

GL1 3NN


Job description

Job responsibilities

KEY RESULT AREAS

- Ability to get on well with people at all levels and work effectively as a team member.

- To be responsible for working with colleagues and managers to provide a safe and welcoming environment for staff, patients and visitors

-To support regular and flexible cross county service provision to meet patient needs in all our GOPD areas.

- Under guidance, deliver safe patient care within a challenging and changing clinical environment, using equipment and resources safely and as appropriate.

- Discretion and understanding of confidentiality and data protection.

- Undertake specific delegated tasks following the appropriate training and competency level [e.g. patient observations, ECGS]

- To understand and adhere to all Trust policies and procedures.

- To communicate effectively, especially where patient ability to do so is compromised. On occasions, the job holder may be exposed to distressing or emotional circumstances.

- To act as a chaperone for patients attending clinic appointments.

- To participate and contribute to team meetings/ discussions engaging with the team and participating in the ongoing development of the Outpatient Department.

- To undertake an appropriate link role within the dept to support patient care and service needs.

Additional Contact Details

Clarissa Delacruz (Sister)

0300 422 8447

clarissa.delacruz@nhs.net

Job description

Job responsibilities

KEY RESULT AREAS

- Ability to get on well with people at all levels and work effectively as a team member.

- To be responsible for working with colleagues and managers to provide a safe and welcoming environment for staff, patients and visitors

-To support regular and flexible cross county service provision to meet patient needs in all our GOPD areas.

- Under guidance, deliver safe patient care within a challenging and changing clinical environment, using equipment and resources safely and as appropriate.

- Discretion and understanding of confidentiality and data protection.

- Undertake specific delegated tasks following the appropriate training and competency level [e.g. patient observations, ECGS]

- To understand and adhere to all Trust policies and procedures.

- To communicate effectively, especially where patient ability to do so is compromised. On occasions, the job holder may be exposed to distressing or emotional circumstances.

- To act as a chaperone for patients attending clinic appointments.

- To participate and contribute to team meetings/ discussions engaging with the team and participating in the ongoing development of the Outpatient Department.

- To undertake an appropriate link role within the dept to support patient care and service needs.

Additional Contact Details

Clarissa Delacruz (Sister)

0300 422 8447

clarissa.delacruz@nhs.net

Person Specification

Knowledge & Work Experience

Essential

  • Ability to work on own initiative at times
  • Participates in team working and provide excellent patient care
  • Demonstrates ability to place patient and family at centre of care
  • Ability to recognise when to seek advice and refer to a registered health or care professional
  • Demonstrates ability to commit to cross site service provision
  • Good personal and communication skills.

Qualifications & training

Essential

  • Care Certificate [Performing patient observations and required investigations within role]
  • Basic IT skills

Desirable

  • Previous experience in OPD area
Person Specification

Knowledge & Work Experience

Essential

  • Ability to work on own initiative at times
  • Participates in team working and provide excellent patient care
  • Demonstrates ability to place patient and family at centre of care
  • Ability to recognise when to seek advice and refer to a registered health or care professional
  • Demonstrates ability to commit to cross site service provision
  • Good personal and communication skills.

Qualifications & training

Essential

  • Care Certificate [Performing patient observations and required investigations within role]
  • Basic IT skills

Desirable

  • Previous experience in OPD area

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital

Gloucester

GL1 3NN


Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital

Gloucester

GL1 3NN


Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Sister

Angela Galliers

angela.galliers@nhs.net

03004228448

Details

Date posted

08 August 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

318-24-D&S-T1700

Job locations

Gloucestershire Royal Hospital

Gloucester

GL1 3NN


Supporting documents

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